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About the Role

The Field Service Engineer is a customer-facing technical expert responsible for installing, servicing, troubleshooting, calibrating, upgrading, and supporting MPI wax injection and automation equipment in the Investment Casting Industry. This role combines hands-on field service, remote diagnostics, technical training, and customer consultation, ideal for a self-directed problem solver who enjoys direct customer and equipment interaction, travel, and collaboration.

Responsibilities

• Serve as a primary technical contact between customers and MPI for service-related needs.
• Troubleshoot electrical, mechanical, hydraulic, pneumatic, PLC, temperature-control, and automation systems.
• Perform machine installations, repairs, preventive maintenance, calibrations, upgrades, and field modifications.
• Provide remote technical support using TeamViewer and other connectivity tools.
• Travel to customer sites and provide hands-on support to diagnose and resolve equipment issues.
• Interpret electrical, hydraulic, pneumatic, and mechanical schematics, machine bills of material, and technical specifications.
• Support automation systems, including robotic teach-point setup and related components.
• Create clear, step-by-step procedures for troubleshooting, operation, and customer training.
• Train customers and conduct technical training sessions as needed.
• Evaluate customer processes and recommend ways to improve equipment utilization, efficiency, and value.
• Document service activities through field service reports and MPI’s ERP system.
• Maintain accurate accountability of parts and components used during service work.
• Partner with Engineering on technical issues and solution development; communicate quality concerns through the appropriate channels.
• Support Sales with technical inquiries and assist with Factory Acceptance Testing and Site Acceptance Testing when requested.
• Identify opportunities to reduce costs, improve product efficiency, and eliminate waste.
• Participate in MPI Lean initiatives and continuous-improvement activities.
• Follow company policies, travel guidelines, safety requirements, and applicable OSHA practices.
• Perform other duties as assigned by Management.

Requirements

• Strong diagnostic, troubleshooting, critical-thinking, and problem-solving skills.
• Excellent written, verbal, and listening communication skills, including the ability to work effectively with customers whose primary language may not be English.
• Professional presence, strong customer-service skills, and the ability to take ownership of issues through resolution.
• Ability to work independently, make sound decisions, and recognize when additional guidance is needed.
• Strong organization and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to explain technical information clearly and present to technical or commercial customer teams.
• Advanced computer skills and proficiency with Microsoft Office applications.
• Experience with ERP systems; Epicor experience is a plus.
• Ability to mentor peers and contribute effectively as part of a team.
• Valid driver’s license and current U.S. passport with the ability to travel internationally.
• Must be a US citizen due to ITAR contracts.

Skills

• Hydraulics
• Pneumatics
• PLCs
• Windows-based systems
• Automation
• 6-axis robotics
• TeamViewer
• Microsoft Office applications
• ERP systems

Location

• National
• International
• Factory-based

Work Type

• Field Service
• Remote Support
• Factory-based Support

Experience Level

• 5+ years of experience

Education Level

• Associate degree in Mechanical or Electrical Engineering, or equivalent relevant experience.

Salary/Compensations

• $38.00-$42.00 per hour

Benefits

• Medical
• Dental
• Vision
• Generous PTO

About the Company

• MPI is an innovative company that invests in employee growth.
• MPI offers a collaborative, team-focused environment.
• MPI works with advanced technologies.
• MPI contributes to meaningful projects that impact global manufacturing.
• MPI provides opportunities for career advancement.