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About the Role

Lead complex workplace moves, relocations, and space-change projects, ensuring safe, efficient delivery and an exceptional colleague experience. This role requires thriving in a fast-paced environment, excelling at stakeholder management, and transforming plans into seamless workplace transitions.

Responsibilities

• Own and manage moves, relocations, workplace changes, and associated power and data requirements across projects ranging up to and beyond $100,000.
• Coordinate multiple projects and workstreams while maintaining detailed schedules, milestones, and delivery plans.
• Lead stakeholder meetings for large-scale moves and communicate project status, risks, decisions, and next steps.
• Produce Microsoft Project schedules and comprehensive move documentation, including floor plans, move packs, and contact lists.
• Coordinate access permits, enabling works, contractor RAMS, and e-permits.
• Oversee and approve out-of-hours contractor activity when required.
• Support the broader MAC team to ensure consistent, high-quality service delivery.
• Serve as a primary liaison among client stakeholders, ISS teams, space planners, finance partners, and subcontractors.
• Maintain regular communication with client representatives and respond quickly to short-term operational needs.
• Collect vendor proposals, communicate costs, and obtain client approval before work begins.
• Provide timely updates and management information throughout the project lifecycle.
• Create an outstanding colleague experience by ensuring moves are organized, clearly communicated, and delivered with minimal disruption.
• Lead subcontractors to ensure work is completed safely, on time, within budget, and to the highest quality standards.
• Partner with the finance team to secure purchase orders for all approved vendor work.
• Review vendor invoices for accuracy, including labor hours, materials, and billing.
• Maintain financial and project trackers documenting approved costs, authorization dates, vendor quotations, final expenses, and applicable ISS markups.
• Identify opportunities to improve resource utilization, control costs, and strengthen service delivery.
• Update post-move occupancy information in WebCore accurately and promptly.
• Work closely with the portfolio optimization team to ensure occupancy information remains current and supports the overall portfolio strategy.
• Track all MAC activity and prepare accurate weekly and monthly reports.
• Maintain performance against established MAC KPIs and client reporting requirements.
• Meet regularly with senior ISS leaders and regional delivery teams to share updates, best practices, and continuous-improvement opportunities.
• Ensure every move and project is completed in accordance with applicable health, safety, environmental, and regulatory requirements.
• Review and approve contractor risk assessments, method statements, and access documentation.
• Conduct toolbox talks, safety stand-downs, and weekly site inspections as appropriate.
• Escalate safety concerns promptly and ensure all required documentation is completed and filed at project closeout.
• Confirm that existing and proposed drawings receive client approval before work begins.
• Mentor and support new team members as they build their knowledge of MAC operations and ISS standards.
• Continually evaluate current processes and recommend practical, innovative improvements.
• Promote collaboration, accountability, and service excellence across every project and workstream.

Requirements

• Extensive experience managing Moves, Adds & Changes, workplace relocations, or related facilities projects.
• Strong understanding of interior fit-out, space planning, power and data coordination, and occupancy management.
• Experience overseeing subcontractors, project budgets, schedules, and multiple concurrent workstreams.
• Advanced proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Microsoft Project.
• Essential working knowledge of the WebCore Occupancy Management System.
• Strong commercial awareness, including cost control, vendor quotations, purchase orders, and invoice validation.
• Excellent written, verbal, and presentation skills.
• Demonstrated ability to build trusted relationships with diverse stakeholders.
• Confidence making timely decisions throughout the project lifecycle.
• Ability to remain organized, resilient, and solutions-focused during periods of sustained pressure.
• A consistent commitment to quality, safety, and operational excellence.
• All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures.
• Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Skills

• Moves, Adds & Changes (MAC) project management
• Workplace relocation management
• Facilities project management
• Interior fit-out
• Space planning
• Power and data coordination
• Occupancy management
• Subcontractor management
• Project budget management
• Project schedule management
• Workstream coordination
• Microsoft Office Suite (Excel, Word, PowerPoint)
• Microsoft Project
• WebCore Occupancy Management System
• Commercial awareness
• Cost control
• Vendor quotation management
• Purchase order management
• Invoice validation
• Stakeholder management
• Client relationship management
• Communication (written, verbal, presentation)
• Decision making
• Problem-solving
• Organization
• Resilience
• Quality assurance
• Safety compliance
• Environmental compliance
• Regulatory compliance
• Reporting
• Key Performance Indicator (KPI) tracking

Location

• Remote

Work Type

• Full-time

Experience Level

• Senior
• Extensive experience

Salary/Compensations

• $138,000 - $172,000 per year

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• Comprehensive leave program

About the Company

• At ISS, we believe people make places—and places have the power to inspire, connect, and help people perform at their best.
• As a global organization, ISS Group is committed to making the international community more resilient and just for all people.
• We look to lead our industry by example and to positively influence the market wherever we operate.

Equal Opportunity

• We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background.