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About the Role

The Retail Supervisor will oversee daily operations of the gallery gift shop at One World Observatory, supporting the Retail Manager in managing a team of retail associates. This role focuses on ensuring outstanding guest service, maintaining the shop space, guiding team members, and engaging with guests to create memorable experiences.

Responsibilities

• Supervise and direct retail team members while maintaining active engagement with guests
• Maintain and control inventory to ensure stock levels support sales goals
• Develop, communicate, and enforce service and performance standards for team members
• Manage monthly inventory counts
• Provide knowledgeable, enthusiastic service to guests regarding products and general New York City attractions
• Maintain a clean, organized workspace for efficient team members and guest experience including opening and closing procedures
• Monitor the condition of retail equipment, furnishings, and point-of-sale systems, reporting damage to the Retail Manager
• Support guest navigation through the retail space and the overall One World Observatory experience
• Model personal hygiene practices and a professional appearance in line with company standards
• Lead, coach, and motivate retail associates to achieve sales and guest service goals
• Conduct on-the-job training in product knowledge, POS operation, and guest engagement
• Ensure the sales floor is appropriately stocked, neatly organized, and visually appealing
• Oversee inventory control: receiving, tagging, restocking, and performing cycle counts to prevent shrinkage
• Ensure adherence to all company policies, including safety, loss prevention, and cleanliness
• Model exceptional guest service, ensuring that all associates greet, engage, and assist guests proactively
• Ensure compliance with Legends Global’s HR Policy & Procedure Manual

Requirements

• 1 – 2 years’ experience in a like/similar role
• Prior experience working in a guest facing service role within the hospitality and/or attraction space
• Strong attention to detail with exceptional organizational and time management skills
• Proficiency in reading, writing, and speaking English to communicate with guests and management
• Excellent guest service skills with a professional, welcoming demeanor
• Effective listening and ability to take direction from management
• Ability to prioritize tasks effectively in a fast-paced, team-oriented environment
• Ability to work flexible schedules including mornings, evenings, weekends, and holidays
• Reliable attendance and punctuality
• Physical ability to transport up to 50 lbs., stand for long periods, bend, and squat

Skills

• Organizational skills
• Time management skills
• Guest service skills
• Listening skills
• Prioritization skills

Location

• On Site (One World Observatory, New York City)

Work Type

• On Site
• Full-time

Experience Level

• 1-2 years experience

Education Level

• Associate’s degree or equivalent skill-based training

Salary/Compensations

• $25/hour

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid vacation
• 401(k)

About the Company

• Legends Global is the premier partner to the world's greatest live events, venues, and brands, delivering fully integrated premium services through a white-label approach.
• Our network includes 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests annually.
• We offer expertise across feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking.
• The Legends Global culture values respect, ambitious thinking, collaboration, and bold action.
• We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
• One World Observatory offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere.
• Attractions include SkyPod™ Elevators, See Forever™ Theater, City Pulse, and ONE Dine restaurant and bar.
• ASPIRE at One World Observatory is a private event space for up to 450 guests.

Equal Opportunity

• Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
• VEVRAA Federal Contractor.