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About the Role

Brooklyn Justice Initiatives seeks a Program Manager to oversee day-to-day operations, supervise staff, manage stakeholders, and provide direct services to program participants. This role is crucial for transforming how individuals navigate the criminal court process in Brooklyn, aiming to reduce the harmful effects of incarceration.

Responsibilities

• Provide weekly supervision to Intake Specialists, Case Managers, temporary staff, and interns, focusing on coaching, performance management, and professional development.
• Facilitate team meetings to enhance communication, alignment, and collaborative problem-solving.
• Oversee day-to-day operations to ensure effective service delivery, coordinated workflows, and timely issue resolution.
• Develop and maintain staffing plans and coverage for traditional Reset and same-day programming.
• Collaborate with diversion leadership to refine policies and operational practices for improved efficiency, clarity, and consistency.
• Monitor team performance and participant trends, implementing strategies to close gaps and improve outcomes.
• Provide real-time guidance and escalation support for complex cases, operational challenges, and stakeholder concerns.
• Manage team caseloads by assigning and reassigning cases to team members.
• Collaborate with the Center’s Court Reform team and other Center Project sites to ensure alignment, cross-site coordination, and application of shared best practices.
• Collaborate with diversion program leadership on cross-program initiatives, coverage needs, special projects, and piloting new initiatives.
• Attend and provide managerial support to Brooklyn Justice Initiatives events and activities as needed.
• Oversee documentation, data entry, reporting, and quality assurance processes to ensure accuracy and compliance.
• Partner with the Center’s Research team on evaluation activities, data collection improvements, and reporting requirements.
• Track referral volume and identify trends in charges, participant needs, and program utilization to inform program adjustments and data-driven improvements.
• Assess and refine onboarding processes, training materials, and workflows to support operational readiness and consistency.
• Identify training needs and develop structured onboarding plans for new hires.
• Design and implement ongoing professional development opportunities to strengthen staff competencies and subject-matter expertise.
• Support staff skill-building in participant engagement, stakeholder communication, facilitation, and resource navigation.
• Serve as a primary liaison to the Kings County District Attorney’s Office and public defense agencies regarding program eligibility, referrals, participant progress, and coordination of same-day programming.
• Support the Project Director with stakeholder engagement, presentations, and trainings for court partners and NYPD.
• Build and maintain strong relationships with court stakeholders to promote program utilization and collaborative problem-solving.
• Manage relationships with community partners and subcontractors, including scheduling sessions, providing feedback on logistics or curriculum, and ensuring timely and accurate attendance reporting.
• Identify and cultivate community partnerships to strengthen Project Reset’s impact and expand resources available to participants.
• Develop and deliver new group-based programming for Project Reset participants in collaboration with the Director of Diversion Services and Clinical Supervision.
• Provide referrals addressing needs such as substance use, mental health, trauma, housing, and employment.
• Ensure participants are connected with legal counsel to address court-related issues and potential collateral consequences.
• Conduct outreach, intake, case management sessions, and facilitate group programming.
• Provide participants with documentation reflecting program completion and case resolution.
• Deliver de-escalation and crisis intervention with guidance from the Director of Diversion Services and Clinical Supervision.

Requirements

• Bachelor’s degree and at least 3-5 years of relevant experience in a criminal court or related legal-system setting.
• Supervisory experience preferred.
• Experience facilitating groups, providing case management, crisis intervention, and resource navigation preferred.
• Knowledge of courthouse operations and legal terminology is a plus.
• Bilingual (English–Spanish) preferred.
• Strong understanding of diversion models and familiarity with criminal legal system stakeholders.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to engage constructively with differing or competing perspectives.
• High level of cultural responsiveness and ability to work effectively with people from diverse backgrounds.
• Must be legally authorized to work in the United States at the time of application and throughout employment.
• Candidates are expected to provide accurate and truthful information throughout the hiring process; misrepresentation may result in disqualification or termination.

Skills

• Coaching
• Performance management
• Professional development
• Team facilitation
• Communication
• Problem-solving
• Operational oversight
• Service delivery
• Workflow coordination
• Issue resolution
• Staffing plan development
• Policy refinement
• Operational practice improvement
• Performance monitoring
• Trend analysis
• Gap analysis
• Outcome improvement
• Guidance and escalation
• Caseload management
• Cross-site coordination
• Best practice application
• Cross-program initiative collaboration
• Special project management
• New initiative piloting
• Event support
• Documentation
• Data entry
• Reporting
• Quality assurance
• Data collection
• Evaluation activities
• Referral tracking
• Program adjustment
• Data-driven improvement
• Onboarding process assessment
• Training material refinement
• Workflow assessment
• Operational readiness
• Consistency assurance
• Training needs assessment
• Onboarding plan development
• Professional development design
• Staff competency strengthening
• Subject-matter expertise development
• Participant engagement
• Stakeholder communication
• Resource navigation
• Liaison
• Stakeholder engagement
• Presentations
• Trainings
• Relationship building
• Community partner management
• Subcontractor management
• Logistics coordination
• Curriculum feedback
• Attendance reporting
• Partnership cultivation
• Group programming development
• Referral provision
• Legal counsel connection
• Outreach
• Intake
• Case management
• Group facilitation
• Program completion documentation
• Case resolution documentation
• De-escalation
• Crisis intervention

Location

• Brooklyn, NY

Work Type

• Full time
• In-Person
• Monday through Friday from 9:00 AM to 5:00 PM with some evening and weekend hours required

Experience Level

• 3-5 years of relevant experience
• Supervisory experience preferred
• Experience facilitating groups, providing case management, crisis intervention, and resource navigation preferred

Education Level

• Bachelor’s degree

Salary/Compensations

• $66,490 - $82,400

Benefits

• Comprehensive healthcare with a national network
• Free basic dental coverage
• Vision insurance
• Short-term and long-term disability
• Life insurance
• Flexible spending accounts including commuter FSA
• Talkspace and Ginger through healthcare plans
• 403(b) retirement plan with a two-to-one employer contribution up to 5%

About the Company

• The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice.
• Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods.
• With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through operating programs, conducting original research, and providing expert assistance and policy guidance.
• Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide.
• Learn more about our work at www.innovatingjustice.org.

Equal Opportunity

• The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
• We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law.
• We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system.
• Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.
• At this time, the Center is unable to sponsor or take over sponsorship of an employment visa.
• In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire.