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About the Role

As a Solutions Architect – Sales, you will help clients and prospective customers understand the technical and business details of Smile’s solutions through exploratory conversations, presentations, and demonstrations. You will support the development of responses to RFPs and RFIs by detailing the adoption and migration of customer systems and data to the Smile platform.

Responsibilities

• Develop strong relationships with strategic clients and maintain up-to-date knowledge of business objectives, vision, and goals to determine client roadmap alignment with the Smile product roadmap.
• Collaborate with the Sales team to lead the customer on their buying journey by understanding and anticipating their needs and pain points, offering impactful solutioning.
• Provide scoping and sandbox environment support and substantiate business and technical solutions offered to clients.
• Create high-level IT architecture specifications and design documents, troubleshooting and resolving design issues.
• Assemble details and justifications for proposed solutions and present them to Smile’s Architecture Review Board for approval.
• Identify solutions for existing challenges or obstacles and anticipate potential future challenges.
• Support the design and migration of data to Smile’s platform, considering the customer’s business model and cultural transformation.
• Contribute to strategic customer proposals by preparing and delivering technical presentations and providing ongoing technical consultation.
• Participate in the development and execution of product demos and POCs to highlight Smile capabilities.
• Collaborate with the Sales team to develop and implement effective account management strategies by providing subject matter expertise on customer technical needs and determining how Smile’s solutions can meet their business goals.
• Act as a technical liaison between customers, service engineering teams, product teams, and support to convey the voice of the customer to Smile products.
• Rapidly develop and maintain deep knowledge of Smile’s products, HL7 FHIR, market trends, customer environments, and the competitive landscape.
• Collaborate cross-functionally to continuously improve product, sales, and marketing from a technical perspective.

Requirements

• 5-10+ years of experience leading business development, technical sales, and/or customer consulting.
• Experience contributing to the system design or architecture (architecture, design patterns, reliability, and scaling) of new and current systems.
• Significant hands-on experience in implementation and customer consulting, particularly with identifying and understanding a customer’s particular business challenges.
• Experience building complex technology-based systems that have been successfully delivered to customers at scale.
• Ability to take a project from scoping requirements through the launch of implementation.
• Demonstrated ability to present and influence all levels of an organization up to and including C-level/Executive level.
• Previous experience leading and/or providing senior-level contributions to strategic RFP response development.
• Experience providing support to new hires and colleagues to improve their skills and elevate the effectiveness of the team and company.

Skills

• Strong knowledge of healthcare technology in one or more facets of the industry – providers, payers, exchanges, government programs.
• Knowledge of HL7 FHIR and legacy healthcare integration standards and practices.
• Excellent communication skills with the ability to explain complex technical software product features, technical designs, product strategy, and intended solutions.
• Knowledge of professional software development practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.

Location

• Remote

Work Type

• Remote Work Environment

Experience Level

• 5-10+ years

Salary/Compensations

• $130,000 - $150,000

Benefits

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club

About the Company

• Smile Digital Health supports the mandate for #BetterGlobalHealth through its innovative health data platform and data management solutions, used in over 20 countries.
• The company was #19 on Deloitte's Technology Fast 50 Ranking for 2024.
• Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with its leading FHIR-based data liberation platform.
• The Smile platform enables people and organizations to better manage healthcare data, generating and liberating structured healthcare data for effective delivery across care teams and health systems.
• Smile's core values include respect, inclusion, embracing differences, and celebrating shared values.
• The company is dedicated to fostering a workplace that values diversity, equity, and inclusion.
• Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment.
• All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support fair and equitable hiring practices.
• This position is a replacement role, created to support Smile’s continued growth and commitment to operational excellence.

Equal Opportunity

• We welcome and encourage candidates of all backgrounds to apply.
• Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.