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About the Role
Charles Tyrwhitt is seeking a Sales Supervisor to work with the Grand Central store team. This role focuses on motivating and developing the store team to achieve sales targets and ensure excellent customer service.
Responsibilities
- Motivate, coach, and develop store teams to exceed KPIs, sales targets, and results.
- Oversee the day-to-day running of the store, including team support, deployment, training, handling communications, cash handling, security, and opening/closing procedures.
- Initiate actions to improve the selling skills of the team.
- Deliver and drive the team to meet CT's customer service expectations through expert product knowledge and staying updated on ranges and promotions.
- Utilize and encourage colleagues to use all store, business, and staff training tools, including commercial reports, VM directives, and standards to ensure consistency.
Requirements
- Customer Service experience is essential, preferably in a premium retail environment.
- Previous retail leadership experience is required.
- Must have work authorization to work in person within the United States.
Skills
- Expert product knowledge
- Selling skills
- Customer service
Location
- New York City
Work Type
- Hourly
- Full-time
Experience Level
- Retail leadership experience
Salary/Compensations
- $24.00 - $28.00 per hour
Benefits
- Quarterly bonus based on team sales performance
- Uniform allowance from day one
- 401K with 5% company match
- Vision/dental/medical insurances for self and family with company contribution
- PTO (combining Sick and Vacation)
- PayActiv partnership: get wages already earned before payday
- Flexible Spending Account
- Employee Assistance Program
About the Company
- Charles Tyrwhitt is a privately-owned business focused on making it easy for men to dress well, offering a full wardrobe for every occasion.
- The company values its people, product, and customers, fostering a transparent and approachable environment.
- Founded over 3 decades ago, Charles Tyrwhitt is known for its quality shirts and has expanded to offer a complete range of men's clothing.
- The company has a strong online presence in the US, retail stores in 7 states, a New York head office, and operations in Europe and Australia.
- Recognized as a carbon-neutral retailer since 2022, committed to sustainability.
- Tyrwhitteers are described as diverse, passionate, and entrepreneurial, enjoying a fun, engaging, and rewarding culture based on the 3 BE-liefs: 'BE the BOSS', 'BE the CUSTOMER', and 'BE the BEST'.