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About the Role
Manage all aspects of membership and customer service at a well-regarded leisure and fitness facility. Drive membership sales and ensure an excellent member experience, acting as the face of the centre and leading a small team.
Responsibilities
- Drive monthly sales targets and KPIs to contribute to membership growth.
- Own the full sales journey from enquiry to retention, ensuring excellent customer service.
- Manage and motivate a small front of house team, setting the standard for member welcome and care.
- Collaborate with the site General Manager to align sales activity with commercial and customer experience goals.
- Build corporate and community partnerships and support local marketing activity to raise the centre's profile.
Requirements
- A passion for customer service and ability to make people feel welcome and valued.
- Comfortable working towards targets and KPIs, with a track record of contributing to sales or membership growth.
- Experience managing or supervising a small team, with the ability to lead by example.
- Ability to work in partnership with senior site management to deliver shared commercial and customer goals.
Skills
- Customer service
- Sales
- Team leadership
- Relationship building
- Marketing
Location
- North West London
Work Type
- Full time
- Flexibility to work some evenings and weekends
Experience Level
- Managerial experience
- Supervisory experience
Salary/Compensations
- Up to £35k
- Commission
Benefits
- Commission on top of a competitive base salary
- Supportive team environment
- Scope to make the front of house experience your own
About the Company
- A well-regarded leisure and fitness facility with a strong presence in the local community.