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About the Role
The Strong is seeking 3 Guest Service Managers to oversee day-to-day operations across Admissions, Galleries and Exhibits, and Ropes Courses, ensuring the highest standards of hospitality and guest experience.
Responsibilities
- Oversee day-to-day operations across Admissions, Galleries and Exhibits, and Ropes Courses.
- Guide daily host schedules.
- Mentor staff.
- Celebrate team achievements.
- Ensure guests enjoy world-class service.
Requirements
- Experience coaching, scheduling, and empowering teams in a high-volume, dynamic environment.
- Exceptional schedule dependability, schedule flexibility, and a strong work ethic.
- A warmth, patience, and passion for creating welcoming spaces for diverse audiences.
- A track record of turning non-routine guest concerns into positive, memorable service recoveries with poise and empathy.
Skills
- Leadership
- Coaching
- Scheduling
- Team empowerment
- Conflict resolution
- Problem solving
Location
- Onsite
Work Type
- Full-time
Experience Level
- Manager
About the Company
- The Strong creates extraordinary, unforgettable experiences for guests of all ages.
- The organization has a vibrant, play-filled environment and an international reputation.