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About the Role

As an Area Manager at the Erith, you will be crucial in leading, motivating, and supporting your operational team to maintain exceptional health and safety standards, drive people engagement, and ensure the delivery of key performance indicators (KPIs) in a dynamic, 24/7 environment. This role exists to foster a culture of operational excellence, continuous improvement, and outstanding employee experience within your business unit.

Responsibilities

Lead and motivate teams in a time-sensitive operational environment, focusing on safety, welfare, and conduct.
Ensure exceptional health and safety standards, promote a positive safety culture, and complete adverse event investigations.
Maintain an exceptional employee experience, drive training/coaching, and address key people KPIs like labour turnover and absence %.
Contribute to performance improvement, maintain excellent housekeeping, and ensure adherence to food safety mechanisms.
Manage daily operations, deliver pre-shift briefings, and report on specific area KPI metrics.
Undertake tiered management/personal shopper tasks if needed.
Stand/walk for extended periods.
Lift objects weighing up to 30kg (periodically from shoulder height).
Wear protective equipment.
Train to use Mechanical Handling Equipment.
Work in environments ranging from 30°C to -30°C.
Support other sites from time to time.
Work shifts, including weekends, in an operational 24/7 environment.

Requirements

Previous management experience in a warehouse or logistics environment.
Experience and knowledge of best practice Health & Safety ways of working.
Strong verbal and written communication and numeracy skills, used to working with and interpreting large volumes of data.
Strong performance management knowledge and practical experience of conducting disciplinary & grievance investigations.
Working knowledge of computerised warehouse management systems and core operating reporting tools.
Food Safety compliance knowledge.
Experience of working in a 24/7 productivity-conscious operation.
Mechanical Handling Equipment - Current qualifications / previous experience.
Previous experience in a continuous improvement environment & demonstrable problem-solving skills.
IOSH accreditation.

Skills

Management skills
Health & Safety knowledge
People management experience
Communication skills
Numeracy skills
Performance management
Problem-solving skills

Location

Erith

Work Type

Day or night role
12-hour shift
4 on 4 off shift pattern
24/7 environment

Experience Level

Previous management experience

Education Level

IOSH accreditation

Benefits

Award winning recognition programme
Healthy work-life balance
Extensive healthcare coverage
Competitive salaries
Exclusive employee discounts
Cycle to Work schemes
15% off your Ocado.com shopping
Company shop offering discounts of up to 70% on groceries from leading brands and major retailers
Exclusive travel, retail and leisure discounts nationwide

About the Company

Ocado Logistics' mission is to provide an outstanding customer experience for its partners.
Ocado Logistics is the beating heart of the UK business, comprising a network of cutting-edge warehouses and offices across the country.
Ocado Logistics optimises the experience and uses proprietary technology across the supply chain to deliver an exceptional shopping experience.
Ocado Logistics delivers bags of possibilities for employees and offers a career that ensures no two days are ever the same.
Ocado believes in a workplace where everyone feels valued and supported, offering a safe and collaborative atmosphere.
Ocado Group is committed to wholeheartedly valuing and supporting employee well-being throughout every stage of their career.

Equal Opportunity

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.
Please inform us if you require any reasonable adjustments throughout the recruitment process.