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Responsibilities

• Assemble orders, deliver, and serve food and beverages to guest rooms or functions.
• Set up various food and beverage functions according to event type and service standards.
• Ensure cleanliness, neatness, and correctness of service areas, replenishing supplies and resetting as needed.
• Set up and clean areas for house guests, groups, and special functions.
• Set up, break down, and carry tables and chairs safely.
• Perform cleaning duties and inspect equipment for damage or repair.
• Take food and beverage orders accurately via telephone or direct guest interaction.
• Record transactions in the Point of Sale system at the time of order.
• Serve food and beverage orders efficiently, timely, and professionally.
• Check in with guests to ensure satisfaction with food and beverages.
• Answer guest questions with accurate information and maintain a friendly, helpful demeanor.
• Describe standard menu items and daily specials to guests.
• Communicate with the kitchen regarding menu questions, wait times, recook orders, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Load and unload Room Service carts, prepare food and beverage items, and serve as needed.
• Deliver room service orders and provide table service in guest rooms.
• Pick up trays and clean tables to maintain cleanliness throughout the resort.
• Maintain cleanliness of work areas, china, and glassware.
• Present accurate checks to guests and process payments.
• Perform all service steps to provide excellent guest service.
• Interact positively with guests, providing information or directions.
• Take responsibility for Mohonk equipment and supplies, preventing loss and abuse.
• Maintain a polite and pleasant personality.
• Work without supervision and/or alone when necessary.
• Ensure proper set-up and replenishment of goods during tea service, coffee breaks, etc.
• Drive, park, and back up vehicles safely, ranging from utility carts to full-size vans.
• Safely handle sterno and hot items with care.
• Push a full food cart weighing up to 200 lbs. for approximately 50 yards without assistance.
• Handle dishes and glassware carefully.
• Negotiate stairs and uneven pathways while carrying full trays.
• Work under crowded, noisy conditions and navigate around guests with loaded trays.
• Conduct routine inventory of stock to ensure adequate supplies.
• Assist with training new room service staff on procedures.
• Inspect work of others for conformance to service standards.
• Speak, read, and write English, communicating clearly and congenially.
• Hear verbal instructions, directions, and warnings.
• Reach, bend, kneel, stoop, twist, flex arms, walk stairs/inclines, sit, climb ladders, or stand for up to 5 hours.
• Lift up to 35 pounds from ground to shoulder level and carry up to ¼ mile.
• Walk up to 15 miles per day.
• Maneuver carts or dollies safely with loads up to 200 pounds through various environments.
• Utilize close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Perform basic mathematical skills for transactions.
• Adhere to Mohonk Mountain House’s Dress and Grooming Standards.
• Maintain a flexible work schedule, including days, nights, weekdays, weekends, holidays, and peak periods.

Requirements

• Valid Driver’s License.
• At least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
• Ability to inspect work of others by touch, sight, sound and smell for conformance to prescribed standards of service.
• Ability to speak, read and write the English language and communicate in a clear and congenial manner.
• Ability to hear verbal instructions, directions and warnings.
• Ability to reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
• Ability to lift up to 35 pounds from ground level up to shoulder level and carry a distance of up to ¼ mile feet with/ without assistance.
• Ability to walk up to 15 miles per day.
• Ability to maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, in/out elevators, through passageways or outdoors up to 100 feet.
• Ability to utilize close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
• Ability to adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
• Ability to maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.

Skills

• Food and Beverage knowledge (a plus)
• Hospitality industry knowledge (a plus)
• Point of Sale (POS) system operation
• Basic mathematical skills
• Customer service
• Communication skills
• Driving skills

About the Company

• Mohonk Mountain House’s Dress and Grooming Standards.