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About the Role

This role is responsible for overseeing surveillance operations, ensuring compliance with gaming regulations, and managing a team to protect company assets and maintain operational integrity.

Responsibilities

• Creates schedules to meet staffing objectives and overall coverage required by gaming regulations.
• Completes and reaches daily operations and department goals set by the company.
• Ensures all employees are adhering to company policies and procedures.
• Conducts, supervises, and prepares reports relating to any incident that is reported.
• Advises and implements any and all changes passed down from director.
• Ensures effective recruitment, hiring, training, recognition, coaching, counseling, and other personnel-related matters are handled appropriately throughout assigned departments.
• Facilitates and ensures that performance reviews of all employees within the department are complete on a yearly basis.
• Coordinates the day-to-day activities related to the surveillance of gaming, simulcast, and cash-handling areas, including the audio-visual taping of count room operations.
• Maintains records on department activities and makes appropriate reports during assigned shift to ensure that adequate and accurate information and video of surveillance activities are kept for future access.
• Reviews tapes associated with all aspects of the operation.
• Reports all observed violations of gaming regulations to the Surveillance Director in order to adhere to and enforce all applicable NY State Lottery regulations and internal controls.
• Performs player evaluations while furthering knowledge of surveillance operations.
• Participates in any court actions relating to gaming violations in order to represent facts as obtained by the department.
• Implements approved policies and procedures.
• Protects the company assets.
• Performs other tasks as assigned.
• Demonstrates consistent regard and dedication to guests, vendors, colleagues, and the Company by being engaged, interested, and productive.
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
• Demonstrates the initiative to present new ideas and perspectives to create positive results.
• Exhibits respectful consideration of viewpoints, situations, and others.
• Puts the guest at the forefront of every decision.
• Ability to remain organized in a pressure situation.
• Ability to input and access information into a computer.
• Skill in establishing and maintaining effective working relations with staff.
• Problem solving, administrative, multi-tasking, organization, and prioritization skills.
• Strong communication skills.
• Knowledge of and enforcement of all gaming laws and regulations.
• Must have computer knowledge.

Requirements

• Must be 18 years or older.
• Must be able to obtain and maintain the appropriate license through the New York State Lottery.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to respond to common inquiries from other employees or guests.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and group situations.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to work with mathematical concepts such as probability and inference.
• Ability to create, read, and analyze spreadsheets of statistical data.
• Ability to decipher various reports and maintain reports upon request.
• Must be able to interact with internal and external guests in a professional manner.
• Employees must be able to work varying schedules to reflect the business needs of the property.

Skills

• Problem solving
• Administrative
• Multi-tasking
• Organization
• Prioritization
• Strong communication skills
• Computer knowledge
• Knowledge of casino operations

Work Type

• Full-time

Experience Level

• Five (5) years’ experience in the casino surveillance field.
• Three (3) years of management/supervisory experience in the gaming industry required.

Education Level

• Bachelor’s Degree in related field preferred.

About the Company

• The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Equal Opportunity

• The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.