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About the Role

This position leads branch-level production activities, ensuring efficient execution of lending workflows, high-quality loan submissions, and strong customer experience. The role establishes short-term operational plans, oversees daily performance, and ensures that sales and operational practices align with organizational goals. This position partners with internal teams to resolve complex issues, support pipeline management, and optimize branch productivity. The role is also responsible for branch Loan Officer recruiting, coaching, training, and coordination of policies and procedures. Personal loan production is expected but secondary to leadership and branch management responsibilities.

Responsibilities

Lead and manage branch production activities, including pipeline oversight, workflow coordination, and team performance.
Establish short-term operational goals that support loan quality, efficiency, and service-level expectations.
Create a positive work atmosphere for internal branch staff and spirit of collaboration with the builder partner.
Ensure team adherence to lending policies, procedures, and regulatory requirements.
Review and resolve escalated production issues involving underwriting, processing, closing, or borrower needs.
Collaborate with Sales, Processing, Underwriting, and Operations to support timely loan movement and issue resolution.
Monitor productivity, loan quality metrics, and branch performance trends, implementing improvements as needed.
Recruit, coach, train, and develop loan officers, sales support staff, and other branch personnel.
Review loan submissions for completeness and accuracy, assisting team members in strengthening file quality.
Communicate operational updates, policy changes, and expectations to branch staff and cross-functional partners.
Support branch growth initiatives and ensure consistent, customer-focused experience.

Requirements

Minimum of 4–6 years of relevant experience in consumer lending, lending sales, branch operations, or a related field, or equivalent experience.
Bachelor’s degree in business, finance, sales, or a related discipline, or equivalent education.
Experience supervising or managing lending, sales, or operations teams.
Leadership responsibility for performance management and operational execution.
Strong knowledge of mortgage products, investor guidelines, and workflow processes.
Experience in coaching loan officers or supporting high-volume production environments.

Skills

Strong leadership and team management capabilities.
Ability to anticipate and work through loan-level issues early.
Advanced knowledge of lending practices, loan workflows, and production standards.
Ability to solve difficult operational and customer-impact issues using experience and judgment.
Disciplined approach to branch culture and adherence to overall company mission and values.
Effective communication and collaboration skills.
Ability to coach and develop employees across multiple production roles.
Strong organizational and pipeline management skills.
High attention to detail and commitment to loan quality.
Ability to prioritize and manage competing branch-level demands.
Proficiency with loan origination systems and operational tools.
Strong problem-solving and process-improvement abilities.

Location

Market-based
Assigned division office

Work Type

In-person presence required
Occasional travel may occur

Experience Level

4-6 years of relevant experience

Education Level

Bachelor's degree in business, finance, sales, or a related discipline, or equivalent education

Salary/Compensations

Competitive Compensation

Benefits

Medical insurance
Dental insurance
Vision insurance
Health Savings Accounts (HSA)
Flexible Spending Accounts (FSA)
401(k) retirement savings plan
Vacation
Sick leave
Paid holidays
Bereavement leave
Jury duty leave
FMLA leave
Military leave
Company-provided life insurance
Accidental death and dismemberment (AD&D) insurance
Short-term disability coverage
Long-term disability coverage
Employee assistance program (EAP)
Homeownership & Financing discounts
Discounted group pet insurance rates

About the Company

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands.
We are a member of Sekisui House, a global leader in homebuilding with over 60 years of experience and over 2.6 million new homes built.
We are committed to a future where people can live joyful lives in homes that are safe, secure, stylish and comfortable.
We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance.

Equal Opportunity

Sekisui House U.S., Inc. is an Equal Opportunity Employer.