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About the Role

Serve as a dedicated new-business engine for the commercial organization, focused on high-volume lead follow-up, prospect qualification, and outreach to enable sales directors to efficiently close new business. This position will own top-of-funnel coverage, creating a faster new business close cycle, increasing pipeline generation, and improving speed to qualified or unqualified leads.

Responsibilities

• Drive pipeline growth through high-volume inbound lead follow-up, management of sales phone line, personalized outreach, database mining, and disciplined prospect qualification.
• Qualify prospects by understanding travel needs, buying intent, timing, current aviation solution, and fit for membership, charter, and commercial connections.
• Mine internal CRM database for lost members, lost opportunities, referrals, website leads, and other sources to identify new sales opportunities.
• Follow rules of engagement and support auditing rules of engagement to ensure teams work collaboratively and act on what’s best for the business.
• Support Delta lead prioritization by researching, enriching, and qualifying leads for timely follow-up and appropriate sales routing.
• Fill out lead and prospect profiles with relevant account intelligence, contact details, travel patterns, prior engagement, ownership notes, and next-step recommendations for Directors and VPs.
• Schedule qualified discovery calls and meetings for Directors and VPs, ensuring strong handoffs and clear context for each opportunity.
• Own the generalist sales phone line and service-level expectations, including timely response, accurate routing, and clear documentation of inbound inquiries.
• Maintain accurate records of outreach, qualification status, lead source, handoff notes, next steps, and pipeline activity within CRM systems.
• Encouraged by defined activity expectations with clear targets for calls, emails, meetings scheduled, qualified opportunities, and conversion outcomes.
• Partner closely with Directors, VPs, Marketing, and Sales Operations to improve speed-to-lead, lead quality, conversion rates, and top-of-funnel coverage.
• Clearly articulate the value proposition of private aviation, including convenience, flexibility, service quality, time savings, and product fit.
• Provide feedback from prospect conversations to internal stakeholders to improve lead scoring, messaging, offers, sales materials, and overall pipeline generation strategy.

Requirements

• Strong communication skills with comfort making outbound calls, writing prospect-facing emails, and engaging leads quickly and professionally.
• High activity orientation with the ability to manage a large volume of leads, follow-up tasks, phone inquiries, and scheduled handoffs.
• Familiarity with CRM systems, Salesforce preferred, including accurate documentation of outreach, lead status, opportunity notes, and next steps.
• Ability to qualify prospects, ask strong discovery questions, and identify opportunities that should be routed to Directors or VPs.
• Minimum of 1-2 years of sales, business development, inside sales, lead generation, sales support, or client-facing experience required.
• Experience supporting teams in aviation, finance, or B2B service environments.
• Ability to proactively manage multiple priorities, adapt quickly, and respond to urgent team needs.
• Standard office and computer usage required.

Skills

• Salesforce
• CRM systems
• Communication skills
• Lead generation
• Prospect qualification
• Outbound calling
• Email writing
• Database mining
• Sales support

Location

• Remote

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• Bachelor's degree or equivalent experience preferred

Salary/Compensations

• $57,000 - $67,000
• Eligible for an incentive program (commission)

Benefits

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance
• A variety of additional programs and services in support of your total well-being

About the Company

• Wheels Up is a global leader in on-demand private aviation and a strategic partner of Delta Air Lines.
• The company offers customers access to private flights, freight services, safety and security solutions, and managed services.
• Wheels Up's mission is to deliver a premium, personalized aviation experience for every customer.

Equal Opportunity

• Wheels Up is committed to a policy of equal employment opportunity for applicants and employees.
• Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, pregnancy status, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.
• If you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at hr@wheelsup.com. Simply include “Accommodation Request” in the subject line.