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About the Role

Join our team as a Medical Billing Specialist and play an important role in our Revenue Cycle department. This position offers exposure to multiple revenue cycle functions and opportunities for growth within our Revenue Cycle Management team.

Responsibilities

• Serve as a primary point of contact for patient billing inquiries, assisting patients and clinic staff with questions related to statements, insurance processing, balances, and payments.
• Handle inbound calls and respond to emails regarding billing questions and account balances.
• Review patient accounts to determine the cause of outstanding balances.
• Investigate claim status, insurance payments, adjustments, and denials.
• Utilize payer portals and practice management systems to research claim and payment activity.
• Process credit card and check payments.
• Assist patients with payment arrangements and payment plans.
• Resolve patient billing complaints and questions by reviewing account activity and claim history.
• Coordinate with AR, coding, payment posting, and authorization teams when additional investigation is required.
• Prepare write-off or refund requests with supporting documentation for managerial review.
• Document all patient interactions and account updates within the practice management system.
• Respond to billing-related inquiries from clinic staff and internal departments.
• Assist with insurance records requests.
• Support coordination of accounts that have been sent to collections agencies.

Requirements

• Healthcare, hospital, or clinical patient service experience.
• At least 1+ years of healthcare billing, patient billing, or revenue cycle experience preferred.
• At least 1+ years of customer service experience speaking with patients preferred.
• Familiarity with medical billing workflows and accounts receivable processes.
• Experience working with EHR or practice management systems (NextGen, Athena, Epic, or similar).
• Understanding of patient statements, insurance adjudication, and patient financial responsibility.

Skills

• Knowledge of Commercial, Medicare, and Medicaid insurance guidelines.
• Strong customer service skills with the ability to adapt and respond to patient escalation issues.
• Excellent written and verbal communication skills, with the ability to explain complex billing information clearly to patients.
• Strong attention to detail and organizational skills.
• Strong mathematical and computer skills, including proficiency with G Suite applications.
• Ability to prioritize and manage multiple workflows and a high volume of inquiries.
• Ability to work in a fast-paced, results-oriented environment both independently and as part of a team.
• Goal-oriented with strong problem-solving abilities.

Location

• HQ
• 5929 Balcones Dr #200, Austin, TX 78731

Work Type

• Permanent - Full Time
• Onsite

Experience Level

• 1+ years of healthcare billing, patient billing, or revenue cycle experience preferred
• 1+ years of customer service experience speaking with patients preferred

Education Level

• High School Diploma or higher

Benefits

• Medical, Dental and Vision Insurance
• Generous Paid Time Off and Paid Holidays
• 401(k) + Generous Employer Match
• Free Allergy Testing and Discounted Treatments
• Gym Membership Discounts
• Life Insurance
• Employee Reward Program