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About the Role

The Fulfilment Coordinator (Telecom Focus) role ensures efficient management of IT hardware, software, and service requests from initiation to completion. This role supports accurate inventory management and responsible resource utilization, enabling The Salvation Army in Canada to deliver reliable technology services, control costs, and provide a positive experience across the organization. This is a 12-month contract position.

Responsibilities

Coordinate end-to-end fulfilment activities from approval through delivery, deployment, and financial close-out.
Validate requisitions, chargebacks, invoices, and asset records for financial accuracy, audit compliance, and cost control.
Manage logistics, vendors, and internal resources to meet deployment timelines, resolve delays, and maintain service level commitments.
Monitor fulfilment and project performance through KPIs, schedules, variance analysis, and risk assessments, escalating issues as needed.
Support project delivery by assisting PMs and the PPMO with planning, execution, reporting, and close-out activities.
Produce clear, timely portfolio, status, and variance reports for leadership decision-making.
Improve processes by challenging workflows, recommending efficiencies, documenting SOPs, and supporting continuous improvement.
Build strong relationships with stakeholders, vendors, and leadership to align expectations, support change, and deliver positive outcomes.

Requirements

Diploma or bachelor's in supply chain, Business Administration, Information Technology, or related field (or equivalent experience).
Minimum of 3 to 5 years of experience in an enterprise IT/project environment.
At least 2 years of experience in IT asset management, procurement, or logistics.
Experience in a nonprofit or multi-site environment is preferred.
Experience using ERP and ITSM platforms (e.g., ServiceNow).
Advanced Excel skills.
Working knowledge of GL coding and chargeback models.
Proven capability managing project and program financials, including budgets, forecasts, accruals, and cost tracking.
Hands-on experience coordinating schedules, documenting plans, and maintaining centralized repositories for fulfilment and project deliverables.
Strong understanding of the end-to-end fulfilment management lifecycle and associated tools and techniques.
Demonstrated ability to maintain high data accuracy, identify discrepancies, and ensure disciplined process compliance.
Effective communicator with vendors and stakeholders, able to negotiate timelines, influence without authority, and resolve issues collaboratively.
Adaptable, customer-focused problem solver who can manage multiple priorities, anticipate constraints, and propose cost-effective solutions.
Highly organized, self-motivated team player who works independently and collaboratively in diverse, fast-paced, and changing environments.

Skills

IT asset management
Procurement
Logistics
ERP platforms
ITSM platforms
ServiceNow
Advanced Excel
GL coding
Chargeback models
Project financial management
Budgeting
Forecasting
Accruals
Cost tracking
Schedule coordination
Plan documentation
Repository maintenance
Fulfilment management lifecycle
Data accuracy
Process compliance
Vendor communication
Stakeholder communication
Negotiation
Problem-solving
Priority management
Cost-effective solution proposal

Location

Canada

Work Type

12-month contract

Experience Level

3-5 years of experience in an enterprise IT/project environment
2 years of experience in IT asset management, procurement, or logistics

Education Level

Diploma or bachelor's in supply chain, Business Administration, Information Technology, or related field (or equivalent experience)

Salary/Compensations

$58,531.20 to $73,174.40 with a maximum of $87,817.60

Benefits

Reasonable accommodation upon request

About the Company

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
Building on its roots as a world-wide Christian church, each year it helps more than 2 million people, providing necessities such as food, clothing and shelter.
It supports people experiencing unemployment, addiction and family challenges.
The Salvation Army continually adapts and innovates to meet emerging needs and live out its mission, vision and values of hope, service, dignity and stewardship.
As a faith- and values-based organization, it hires and serves people of all backgrounds and walks of life.
Mission Statement: The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Equal Opportunity

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.