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About the Role

PAR Technology Corporation is seeking a Sr. Release Manager to orchestrate the end-to-end software release lifecycle for enterprise restaurant and retail systems. This role applies disciplined program management to bring structure, predictability, and accountability to complex deliveries, coordinating cross-functional teams for deployments. The position also involves identifying and implementing AI and intelligent tooling to enhance the release process, reduce manual effort, and improve software shipping efficiency.

Responsibilities

Own release-level prioritization, milestones, deliverables, and success criteria.
Act as the primary point of contact for production deployments, patching, release issues, escalations, and contingency planning.
Drive alignment across engineering, DevOps, Product, QA, and Customer Success teams to ensure features ship on the committed release date and meet defined business and quality targets.
Identify and manage internal and external dependencies, risks, and logistics throughout the release process.
Build strong, trusted relationships with stakeholders.
Apply conflict resolution, cross-team collaboration, and effective communication to drive alignment and results.
Plan, coordinate, and maintain the release calendar across multiple development and testing environments.
Monitor pre-release gates and coordinate “Go/No-Go” discussions to ensure software meets all quality, security, and compliance standards.
Identify, pilot, and scale AI and automation tooling to streamline deployment processes, reduce manual coordination overhead, and accelerate release cadence.
Track and report on the measurable impact of process improvements.

Requirements

5+ years of experience in release management, program management, or project management, within a cross-functional multi-team software development environment.
Deep understanding and experience with SDLC and Agile and Scrum frameworks.
Proficiency in delivery and release tooling such as Jira (Administrator level), Confluence, Monday.com, and similar deployment, reporting, and dashboarding tools, with the ability to configure and maintain these systems.
Demonstrated experience leveraging AI and intelligent tooling to reduce manual effort, accelerate cadence, and continuously improve the release process.
Superior organizational skills with a strong focus on quality and execution rigor.
Strong program management capabilities, including building and maintaining detailed release plans, RAID logs, and dependency maps across multiple concurrent workstreams, and proactively managing scope, timeline, and resourcing tradeoffs.
Strong collaboration and relationship-building skills; able to bring together diverse personalities and functions.
Excellent communication skills, with the ability to document, present, and explain complex technical topics clearly to varied audiences.
Experience creating executive-ready presentations and presenting to senior leaders.
Strong listening skills and confidence in asking thoughtful, clarifying, and sometimes difficult questions.
Passion for working with technical teams and environments.
Strong leadership and influence skills without formal authority; a true servant leader.
Excellent facilitation, negotiation, and conflict management skills.
High degree of ownership, independence, and adaptability in fast-paced settings.
Experience supporting large-scale software releases or platform transformations.
Strong analytical and problem-solving capabilities.
Ability to translate ambiguity into structured plans and execution paths.
Comfort facilitating executive-level and cross-functional meetings.

Skills

Release Management
Program Management
Project Management
SDLC
Agile
Scrum
Jira (Administrator level)
Confluence
Monday.com
Deployment tooling
Reporting tools
Dashboarding tools
AI tooling
Intelligent tooling
Collaboration
Relationship-building
Communication
Presentation skills
Listening skills
Leadership
Influence
Facilitation
Negotiation
Conflict management
Ownership
Independence
Adaptability
Analytical skills
Problem-solving
Executive-level meeting facilitation

Location

Canada (Remote)

Work Type

Remote
Full-time

Experience Level

Senior

About the Company

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests.
Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries.
Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Equal Opportunity

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws.
If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com.
If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.