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About the Role

This position is responsible for ensuring all food and catering-related functions, initiatives, and priorities support the customer’s overall business strategy. The role ensures the effective and efficient functioning of a café within client and corporate guidelines, driving continuous improvement, optimizing performance, and deploying standard processes. Success relies on anticipating and meeting client needs, solving deficiencies proactively, adapting to a fast-paced environment, and staying knowledgeable on industry trends.

Responsibilities

Develop, manage agendas, and lead weekly team meetings using provided online tools.
Effectively communicate, motivate, and interact with all levels within the organization.
Support and help manage client and customer relationships.
Interview and hire unit staff employees in accordance with regulations.
Participate and support corporate employee training and development programs.
Maintain accurate and timely accounting and financial records, including forecasting, budgets, and payroll.
Maintain sanitary and safe operations in accordance with health regulations, including NSF and HACCP guidelines.
Execute effective communication channels with customers and client management for feedback and operational improvements.
Achieve the highest standards in food, utilizing recipes and programs.
Support the planning of procurement, inventory control, and supply chain activities.
Train staff on building and maintaining client and customer relationships.
Supervise, direct, and schedule the activities of unit food service personnel.
Schedule employees and conduct employee meetings.
Coach employees and conduct performance appraisals.
Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures.
Report any potential hazards or compliance concerns.

Requirements

Minimum 3 years Food Service Management experience; corporate dining is ideal.
Experience managing a team of 20+ employees.
Proven track record of leadership: building, managing, and leading a hospitality team.
Positive attitude and dependable under pressure.
Passion for hospitality, innovation, and creative experiences.
Successful coaching and teaching skills.
Creating a culture of food and workplace safety.
Proven ability to maximize budget, enhance user experience, and creativity.
Demonstrate good judgment and decision-making skills.
Working knowledge of Google Docs, Microsoft Word, Excel, and PowerPoint.
Client interaction experience in informal settings and formal meetings.
Ability to work independently as well as in a team.
Ability to work in a fast-paced and changing environment.
Manager ServSafe Certified or ability to be certified immediately after hire.
Managing within a union environment is preferred.
Extensive Food and Allergens experience is a must.
Must be able to lift a minimum of 25lbs.
Must be able to work under pressure and time deadlines during peak periods.
Expected to be on the floor during all service hours.
Must possess a valid driver's license as this position may require travel to nearby sites.
If travel is necessary, a satisfactory Motor Vehicle Record (MVR) may be required.

Skills

Food Service Management
Team Management
Leadership
Hospitality
Innovation
Creative Experiences
Coaching
Teaching
Food Safety
Workplace Safety
Budget Management
User Experience Enhancement
Decision Making
Google Docs
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Client Interaction
Independent Work
Teamwork
Adaptability
ServSafe Certification
Food and Allergens Expertise
Procurement
Inventory Control
Supply Chain Management
Menu Development
Financial Record Keeping
Forecasting
Payroll Management
Sanitation
NSF Guidelines
HACCP Guidelines
Communication
Motivation
Problem Solving

Location

Nearby sites/locations

Work Type

Full-time

Experience Level

Minimum 3 years Food Service Management experience
Experience managing a team of 20+ employees

Education Level

Graduate of an accredited Culinary Institution or Hospitality program preferred

Salary/Compensations

$70000 per year - $80000 per year

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Comprehensive leave program

About the Company

ISS offers full time employees a variety of benefits.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people.
We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background.
We look to lead our industry by example and to positively influence the market wherever we operate.

Equal Opportunity

ISS Group is committed to making the international community more resilient and just for all people.
We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background.
We look to lead our industry by example and to positively influence the market wherever we operate.