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About the Role

The Property Management Evening Steward serves as the primary onsite Property Management and Neighbor Care presence during afternoon and evening hours, providing relational support, lease compliance oversight, and urgent operational response. This role is entrusted with independent judgment and serves as a key point of contact for neighbors, staff, maintenance, and emergency services.

Responsibilities

• Maintain accurate records and information in AppFolio, including rent collection, payment posting, payment audits, deposits, and lease-related documentation.
• Communicate with neighbors regarding rent balances, delinquent rents, and lease-related notices.
• Generate and post lease notices, violation notices, notices to vacate, and other formal communications.
• Attend required staff, Town Hall, and departmental meetings.
• Conduct routine evening walkthroughs to identify maintenance, safety, and lease compliance concerns.
• Assess maintenance issues and distinguish between routine concerns and urgent or emergency situations.
• Respond promptly to maintenance and safety emergencies, coordinating with emergency services, utility providers, on-call maintenance staff, or senior leadership.
• Submit accurate and timely work orders, incident reports, and emergency documentation in AppFolio.
• Communicate clearly and calmly with neighbors during emergencies and remain onsite to support response efforts.
• Observe, document, and report lease violations, safety concerns, and community rule non-compliance.
• Maintain a working knowledge of lease terms and community rules to accurately identify and address non-compliance.
• Communicate lease expectations respectfully and clearly to neighbors.
• Manage after-hours and Saturday access control systems and address access-related concerns.
• Review camera footage as needed in response to emergencies, incidents, or lease violations.
• Maintain a positive and professional working relationship with the Travis County Sheriff's Department.
• Build healthy and supportive relationships with neighbors.
• Respond to neighbor concerns, housing-related requests, and work order needs.
• Identify concerns that may impact housing stability and collaborate with Property Management and Neighbor Care teams.
• Serve as the primary de-escalation resource during evening hours, responding calmly and professionally to conflict, behavioral concerns, and crisis situations.
• Document significant de-escalation incidents and communicate outcomes to the Property Manager and relevant team members.
• Escalate situations to emergency services or senior staff when appropriate.

Requirements

• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
• Comfortable serving as the primary onsite point of contact during evening and weekend hours, exercising sound judgment and independent decision-making.
• Demonstrated proficiency in de-escalation techniques and conflict resolution, particularly within vulnerable or formerly homeless populations.
• Experience working with people who have mental illness, trauma, and addiction preferred.
• Property management experience preferred.
• General working knowledge of property maintenance and building systems sufficient to identify concerns, assess urgency, and coordinate an appropriate response.
• Ability to quickly and accurately distinguish between routine maintenance issues and emergencies, and to act decisively and calmly when an emergency response is required.
• Strong organizational skills and keen attention to detail, particularly in documentation and lease compliance reporting.
• Proficient in Microsoft Office Suite applications.
• Highly self-motivated with the ability to manage multiple priorities, exercise sound independent judgment, and work autonomously during evening hours.
• Collaborative spirit and ability to work well as part of a team when needed.
• Strong neighbor/client service skills with experience handling difficult and challenging interactions with composure and compassion.
• Must have a valid driver's license.
• Ability to move about all phases of Community First! Village.
• Ability to work in an office setting as well as in outdoor and residential community environments.
• Ability to walk, stand, and move throughout the property for extended periods of time.
• Ability to lift up to 25 pounds.
• Ability to occasionally respond to after-hours needs as part of an on-call rotation.

Skills

• AppFolio
• Microsoft Office Suite
• De-escalation techniques
• Conflict resolution
• Property maintenance
• Building systems (plumbing, electrical, HVAC)
• Organizational skills
• Attention to detail
• Neighbor/client service skills
• Independent decision-making
• Communication

Location

• 9301 and 9116 Hog Eye Road, Austin, TX 78724

Work Type

• Full-time
• Non-exempt

Experience Level

• Evening Steward

Benefits

• Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance
• Generous Paid Time Off & Holiday Pay
• Matching 401(k) Retirement Plan
• Corporate Discount Program
• Professional Development Opportunities
• Employee Assistance Program
• Paid Parental Leave
• Wellness Partnership Benefits

About the Company

• Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998.
• Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works.
• Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness.
• MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ.
• MLF is committed to fostering a culture that prioritizes relational connection.
• MLF VISION: We empower communities into a lifestyle of service with the homeless.
• MLF MISSION: We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.
• GOALS: Transform the way people view the stereotype of those who find themselves homeless, Reconnect the homeless to self, family and community, Help the chronically homeless rediscover and utilize their God-given talents to do purposeful work, Connect human to human, heart to heart through the fellowship of food and hospitality, Inspire people into a lifestyle of abundance by giving their best first.
• BELIEF STATEMENTS: The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family.
• CORE VALUES: Faith, Humility, Generous Spirit, Integrity.

Equal Opportunity

• MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer.
• Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.