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About the Role

The Community Manager is responsible for the overall operations, compliance, and resident experience of an affordable community operating under the NYCHA Permanent Affordability Commitment Together (PACT) program. The successful candidate must have a strong background in affordable housing management and demonstrated experience working within the NYCHA environment.

Responsibilities

• Oversee daily operations of the affordable housing community, ensuring compliance with HUD, LIHTC, Fair Housing, and applicable local and state regulations
• Ensure resident files, certifications, recertifications, and documentation are accurate, complete, and audit-ready
• Partner with compliance teams and agencies during audits, file reviews, and inspections
• Ensure all policies, procedures, and regulatory requirements are followed consistently
• Present comprehensive property performance updates to clients, inclusive of financial results, leasing activity, maintenance trends, and physical asset condition.
• Support client communication with timely, thoughtful responses to questions, concerns, and ad-hoc information requests.
• Provide high-quality customer service to residents and prospects, responding to concerns promptly and professionally
• Oversee in coordination with compliance move-in, renewals, transfers, and waitlist management in compliance with program requirements
• Support conflict resolution and ensure consistent follow-up to maintain a positive community environment
• Communicate clearly with residents regarding policies, procedures, and expectations
• Manage rent collections, delinquency follow-up, and coordination with accounting teams
• Support budget execution, expense control, and basic financial reporting
• Ensure timely and accurate data entry into property management systems
• Lead, coach, and support on-site staff including leasing, maintenance, and administrative team members
• Hire, train, schedule, and evaluate staff performance as needed
• Foster a collaborative, accountable, and resident-focused team culture
• Serve as a steady on-site leader during high-volume or high-stress periods

Requirements

• Experience managing affordable or regulated multifamily housing communities
• Working knowledge of HUD, LIHTC, Fair Housing, and related compliance requirements
• Strong customer service mindset with professional communication skills
• Ability to manage multiple priorities in a fast-paced, resident-facing environment
• Proven ability to lead on-site teams and hold staff accountable
• Strong organizational skills and attention to detail
• Familiarity with property management software (e.g., Yardi, RealPage)
• New York Real Estate License preferred or willingness to obtain

Skills

• Affordable housing management
• NYCHA environment
• NYCHA reporting requirements
• NYCHA compliance standards
• NYCHA occupancy procedures
• NYCHA resident relations
• NYCHA operational protocols
• NYCHA systems
• NYCHA documentation processes
• NYCHA lease administration
• NYCHA regulatory reporting
• NYCHA agency audits
• HUD compliance
• LIHTC compliance
• Fair Housing compliance
• Customer service
• Professional communication
• Conflict resolution
• Financial reporting
• Team leadership
• Staff coaching
• Staff training
• Staff evaluation
• Budget management
• Expense control
• Data entry
• Property management software

Location

• On-site | New York City

Work Type

• On-site
• On-Call for Emergencies
• Full-time

Experience Level

• 3+ years of multifamily property management experience, including affordable or regulated housing
• Prior experience as a Community Manager is required

Salary/Compensations

• $110,000- $115,000 plus discretionary bonus

Benefits

• Medical, Dental, and Vision coverage
• Flexible Spending Accounts (FSA)
• 401(k) Retirement Plan
• Paid Time Off & Holidays
• Commuter Benefits
• Professional Growth & Development
• Mission-Driven Work

About the Company

• Twin Pines is a fast-growing, full-service property management firm redefining multifamily living across New York City from market-rate communities to large-scale affordable housing portfolios.
• We operate some of the city’s most complex and impactful assets, that have helped shape neighborhoods.