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About the Role
This is an entry-level IT support role. Reliable hardware and seamless software are at the heart of every day-to-day IHG experience. To keep everything running smoothly, we’re looking for a proactive and passionate IT Coordinator (Specialist) to ensure our computers are properly installed, operating efficiently, and protected from cyber threats.
Responsibilities
- Serve as a trusted point of contact for computer hardware support, ensuring systems are properly installed, maintained, and operating efficiently.
- Stay up to date with all approved systems and technologies, including LAN and POS systems.
- Monitor and document hardware and software performance, maintain technical documentation, and prepare system reports.
- Administer user IDs, passwords, and access permissions.
- Help safeguard our IT infrastructure against cybersecurity threats.
Requirements
- Diploma or vocational certificate in Computer Science, Information Technology, or a related field.
- Minimum of one (1) year of related experience in computer setup, maintenance, and troubleshooting.
- Working knowledge of computer networks, operating systems, and databases.
- Strong analytical and problem-solving skills.
- Knowledge of PCI DSS (Payment Card Industry Data Security Standard).
- Excellent communication and interpersonal skills.
- A team player who is proactive, responsible, hardworking, and able to perform effectively under pressure.
Skills
- Computer hardware support
- System maintenance
- System operation
- LAN systems
- POS systems
- Hardware performance monitoring
- Software performance monitoring
- Technical documentation
- System reporting
- User ID administration
- Password administration
- Access permissions
- Cybersecurity
- Computer networks
- Operating systems
- Databases
- Analytical skills
- Problem-solving skills
- PCI DSS
- Communication skills
- Interpersonal skills
Location
- San Francisco
Work Type
- Full-time
Experience Level
- Entry-level
- 1 year
Education Level
- Diploma
- Vocational certificate
Salary/Compensations
- $25.00 to $40.00 per hour
Benefits
- FREE medical coverage
- Subsidized dental coverage
- Subsidized vision coverage
- Other insurance
- Complimentary chef-prepared meals
- Commuter Benefits Program
- IHG One Pass Travel Program
- 50% off food and beverage
- BenefitHub discounts
- Two weeks of paid vacation
- Wellness and Sick Time
- Eleven paid holidays
- 401(k) retirement plan with company matching
- Paid parental leave
- Training
- Development opportunities
- Career advancement opportunities
About the Company
- At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.
- As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.
- We create inspiring experiences for those seeking a richer perspective on the world.