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About the Role

As an Accessibility Technician, you will assist in assembling, modifying, and delivering accessibility equipment, while also identifying and solving equipment malfunctions. This role is crucial for ensuring clients have functional and properly installed accessibility solutions.

Responsibilities

• Install, restore, repair, maintain, and set up NSM stairlifts, ceiling lifts, VPLs, ramps, and other accessibility products in clients' homes and/or facilities.
• Perform maintenance of tools, shop supplies, and other necessary items for service work.
• Set up and install out-of-store delivery of products at customers' homes and facilities.
• Communicate directly with customers to ascertain technical problems and provide assurance.
• Maintain proper records of work performed, including time and materials used.
• Complete quotations, work orders, and customer orders for accurate billing.
• Collaborate with in-store Customer Service Representatives to review daily paperwork and assist the Warehouse Technician.
• Provide in-store and out-of-store customer service, including assistance with product selection and liaison with therapists.
• Organize and identify parts for repairs and stock, optimizing parts levels and setting up parts in the information system.
• Troubleshoot faulty equipment for customers via phone or on-site.
• Fabricate and install customized components for customer equipment within established guidelines.
• Communicate with suppliers for technical assistance, warranty resolution, and Return Authorizations.
• Ensure NSM name stickers are on all equipment.
• Acquire continual education through product literature, in-house training, and manufacturer specialized training courses.
• Pick up equipment from customer residences and verify all components are returned and undamaged.
• Manage time effectively by attending appointments on time and communicating delays.
• Assist other technicians with equipment delivery and repairs when requested.
• Attend seating clinics with the Rehab Technology Specialist for evaluations, modifications, and deliveries.
• Perform other duties as assigned, including inventory, warehouse management, and sales floor tasks.

Requirements

• Can lift 75+ pounds
• Must pass drug and background check
• Valid driver’s license

Skills

• Technical problem-solving
• Equipment repair and maintenance
• Customer service
• Record keeping
• Quotation and order processing
• Parts management
• Communication with suppliers
• Time management

Location

• Client homes
• Facilities
• In-store
• Out of store

Work Type

• Full-time
• Onsite

Experience Level

• Based on Determinations (DOE)

Education Level

• High School Diploma or equivalency certificate

Salary/Compensations

• Starting Pay $25.00

Benefits

• Paid Time Off (PTO)
• Health, Dental & Vision Insurance
• 401k Company Match
• Tuition and Education Assistance

About the Company

• National Seating Mobility is looking to grow its enthusiastic and engaged team.
• Join a group of enthusiastic professionals dedicated to changing lives.

Equal Opportunity

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)