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About the Role

The Assistant Selling Manager contributes to the company's financial growth by ensuring customer service exceeds expectations, maintaining operational integrity, and developing human resources. This role supports company and individual store goals and may involve specialization in merchandising, inventory, or projects.

Responsibilities

• Create and foster a database of Club Monaco customers.
• Implement a Personal Shopper Program.
• Provide unsurpassed customer service at all times.
• Implement a monthly outreach program to update client base as new product reaches the store.
• Brainstorm ideas for in-store events.
• Partner with store management team and district manager to execute store events.
• Field customer inquiries, including product, quality, and return policy questions.
• Implement a system to track monthly sales, inquiries, and their types.
• Lead Product Knowledge sessions for store staff.
• Communicate product and customer feedback to managers.
• Assist with operational duties including opening and closing the store.
• Ensure monitoring and execution of daily payroll goals.
• Assume Store Manager responsibilities in their absence.
• Organize schedules for Managers-in-Training and Stylists.
• Achieve or exceed financial plans through effective planning and execution.
• Perform analytical and strategic management of sales and wage budgets.
• Utilize available tools and support for creative approaches to driving business results.
• Monitor sales and financial results and take appropriate action.
• Ensure store actions optimize sales, merchandise investment, wage investment, and minimize stock shortage.
• Ensure disciplined control of all store expenses.
• Lead the store’s business planning process.
• Contribute to long-term growth through minimum turnover and recruiting high-level candidates.
• Maintain and develop a store team capable of meeting service and sales goals.
• Encourage empowerment, reinforce ownership, and lead a positive work environment.
• Ensure management and service associates understand and meet job expectations.
• Select, train, and motivate management and associates.
• Schedule and facilitate training sessions to develop skills.
• Model and coach selling service and other skills.
• Provide continuous performance feedback and training.
• Maximize inventory to achieve planned sales.
• Assess and react to opportunities provided by competition.
• Ensure operational integrity in routines and practices.
• Train managers and service associates in inventory management and supervise physical inventory counts.
• Train, coach, and audit store management and associates on timelines and standards for markdowns, promotional setup, merchandising, damage processing, consolidations, and store standards.
• Ensure the Brand Integrity of the company is reflected to customers.
• Train and support management and service associates in planning and supervising store flips and merchandising needs.
• Ensure store works to merchandising/flip calendars.
• Ensure store meets visual merchandising and maintenance standards.
• Implement effective Loss Prevention methods and policies and procedures.
• Monitor the application of policies and procedures.
• Model accurate and appropriate knowledge and use of policies and procedures.
• Partner with Loss Prevention on audit standards, results, training, and actions.
• Review and audit all payroll procedures for accurate reporting and corrections.
• Contribute to building a customer service-driven company through leadership skills.
• Responsible for all opening and closing procedures of the store.
• Find replacement staff if unable to open or close store and inform DM/RM immediately.

Requirements

• Minimum of 5 years retail management experience.
• Computer proficiency with MS Office (Outlook, Excel, Word).
• Excellent interpersonal skills supporting a team environment.
• Excellent English communication (verbal and written).
• Excellent time management/project skills.
• Strong planning and organizational skills with attention to detail and sense of priority for deadlines.
• Ability to recognize and react to changing work demands.
• Comfortable and confident in making effective autonomous and group decisions in a timely manner.
• Goal-oriented; ability to stay focused on creating winning results.
• Dedicated to high levels of Customer Service and Sales Productivity.
• Must be able to work shifts standing and walking.
• Must be able to lift approximately 20 lbs.
• Required to travel to remote areas for business meetings.
• Must be able to pack, unpack, and move stock when supporting in receiving/stocking store functions.

Skills

• Clienteling
• Customer Service
• Merchandising
• Inventory Management
• Visual Presentation
• Loss Prevention
• MS Office Proficiency
• Interpersonal Skills
• Communication Skills
• Time Management
• Project Management
• Planning
• Organization
• Decision Making
• Goal Orientation
• Sales Productivity

Location

• Remote areas (for business meetings)

Work Type

• Full-time

Experience Level

• Management (5 years minimum)

About the Company

• Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view.
• The brand mixes vintage with new, hard with soft, and eclecticism with minimalism.
• Each season, Club Monaco offers customers must-have fashion and key pieces that form the foundation of a modern wardrobe.