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About the Role
Join us to put AI to work for people. Work across the organization to create a differentiated, self-service customer experience. Actively engage in and drive the ongoing cross-team effort to select and build on the right platform.
Responsibilities
- Coordinate and manage the central plan for content management, process development, and experience/recognition design
- Create and manage the Training @ Scale roadmap, collaborating closely with IT, curriculum development, certification, and training application development to launch and continuously enhance the online, self-service product
- Contribute to the design and execution of a pricing, licensing, and revenue model that aligns to corporate goals and the overall Customer Success portfolio
- Design and execute internal and external customer feedback loops to encourage rapid iteration, experimentation, and innovation
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 5+ years in complex global program management with demonstrated cross-functional experience
- Demonstrated product management and product strategy preferred.
- Ability to influence and lead a diverse set of stakeholders
- Strong communication and presentation skills
- Proven ability to develop comprehensive program parameters, project plans, and release roadmaps
- 5+ years working with cloud platform technologies
- 5+ years working with cloud platform customers, preferably with training or implementation experience
- Proven ability to collaborate and build relationships at all levels of the organization
Skills
- AI integration
- Program management
- Product management
- Product strategy
- Communication
- Presentation skills
- Cloud platform technologies
- Customer relationship building
Location
- AMS - North America and Canada
Work Type
- Flexible
- Remote
- Regular
Experience Level
- 5+ years
Salary/Compensations
- $220,300 - $396,500
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans
- Flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
About the Company
- It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.