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About the Role

Lyft is seeking an Analyst to join their Business Forecast & Planning team within Customer Care Operations. This role is responsible for the forecasting, capacity, and scheduling models that ensure the global support workforce is appropriately sized and staffed. The Analyst will collaborate with BPO partners to translate demand signals into staffing plans and apply contact centre planning expertise to manage support at scale across multiple sites and geographies.

Responsibilities

Support the development and upkeep of models and frameworks connecting business drivers to staffing and resourcing decisions.
Translate large, complex, and ambiguous data into clear, actionable insights for leadership recommendations.
Own day-to-day planning execution, including dashboard maintenance, reporting, and business reviews, with a focus on accuracy.
Leverage AI tools to build and maintain dashboards, reports, and analyses supporting team recommendations.
Identify and drive opportunities to improve team planning and operational processes.
Respond quickly to ambiguous, time-sensitive requests using modern tools for efficiency.

Requirements

2+ years in planning, forecasting, capacity/resource management, or a related analytical role.
Experience in consulting, investment banking, FP&A, or ops strategy backgrounds are also suitable.
Sharp analytical mindset with hands-on SQL and Python skills.
AI fluency, comfortable using AI tools to accelerate analysis and problem-solving.
Strong business acumen and curiosity about complex business systems.
Fast learner with a bias towards action, capable of quickly building context across new systems and stakeholders.
Self-directed with a track record of using data to drive decisions.
Strong communicator, able to build trust with stakeholders across functions and levels.
Exposure to workforce management/resource planning is a plus.
Bachelor's degree in Business, Engineering, Data Science, or a related quantitative field.
Advanced degree is a plus.

Skills

SQL
Python
AI tools
Forecasting
Capacity management
Resource management
Business acumen
Communication

Location

Toronto

Work Type

Hybrid
In-office (at least 3 days per week)
Remote (up to 4 weeks per year)

Experience Level

2+ years

Education Level

Bachelor's degree
Advanced degree (plus)

Salary/Compensations

CAD $79,600 - CAD $99,500

Benefits

Extended health and dental coverage
Life insurance
Disability benefits
Mental health benefits
Family building benefits
Child care benefits
Pet benefits
Lyft funded Health Care Savings Account
RRSP plan with company match
Flexible paid time off policy (salaried team members)
15 days paid time off plus additional day per year of service (hourly team members)
18 weeks paid time off for new parents (biological, adoptive, and foster)
Subsidized commuter benefits
Lyft ride credits

About the Company

Lyft's purpose is to serve and connect.
They aim to cultivate a work environment where all team members belong and have the opportunity to thrive.
Lyft may use artificial intelligence to screen applicants, but Lyft employees make the ultimate selection and hiring decisions.

Equal Opportunity

Lyft is committed to creating an inclusive workforce that fosters belonging.
Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy.
Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.