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About the Role
The Client Services Director has accountability for successful delivery of RPO services to clients, through leading high performance teams, delivering services to the highest standard, implementing improvements and innovations and effective stakeholder management.
Responsibilities
- Lead a high performing team to provide high quality services focused on exceeding the expectations of clients.
- Set clear performance standards and goals for the team and assess progress against goals, proactively addressing gaps.
- Hold managers accountable for hiring, managing and developing a team of capable, highly ambitious and motivated employees.
- Provide leadership and coaching to direct reports and their teams.
- Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points.
- Provide in the moment feedback.
- Hold managers accountable for utilizing established goal setting and performance management processes and tools.
- Serve as part of the Cielo delivery team.
- Build strong relationships with key client contacts.
- Seek to understand client TA pain points and needs and build an understanding of client organization, structure and business drivers.
- Lead the team to develop comprehensive hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies.
- Identify opportunities and drive implementation of innovative programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals.
- Partner with internal Cielo teams and client leaders to ensure successful implementations with new clients.
- Employ a clear understanding of the Master Service Agreement and the formal and/or informal agreements, including the Statement of Work.
- Hold regular client review meetings and identify gaps in service, articulating a clear plan with deliverables to improve any concerns.
- Partner with the strategic account team to share inputs and feedback and act on any concerns raised.
- Effectively and appropriately deal with any client escalations.
- Ensure service is measured, including surveys and meetings, and that needs of the account are clearly communicated.
- Develop recruiting metrics and analytics that provide insights and drive decisions, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others.
- Provide accurate forecasting and develop plans to address gaps in budgeted financials.
- Manage the budget and ensure systems are in place to track expenses, oversee budgeting process.
- Drive standardization and consistency of processes and procedures.
- Participate, communicate, and support Cielo company-wide initiatives.
- Manage team resources to ensure operational effectiveness.
- Proactively address resource levels in excess or below level needed for optimal service delivery.
- Perform additional duties as assigned.
Requirements
- Prior experience in a results-oriented leadership role in talent acquisition or human resources.
- Experience leading virtual teams in a corporate talent acquisition function either in-house or in an RPO environment.
Skills
- Strong proficiency in Microsoft Office Suite
Location
- NYC
Work Type
- Regular Full-Time
- Onsite (1-2 days in client office)
Education Level
- Bachelor’s degree in business, management, human resources, or related field, preferred
Salary/Compensations
- $116,000-165,000 Annually
About the Company
- Cielo is the world's leading Talent Acquisition Partner.
- We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™.
- Our fresh approach designs and builds comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition.
Equal Opportunity
- Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.
- Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at [email protected]
- All your information will be kept confidential according to EEO guidelines.