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About the Role

The Associate Consultant completes critical infrastructure management tasks, provides Tier 1 and Tier 2 support to clients, and configures new computers for deployment. This role assists Sigma consultants in the completion of various skill/experience-appropriate tasks both in-house and at our clients' offices, including new computer/device installation, peripheral connections, and networking cabling. Other work includes assembling equipment quotations, monitoring alert conditions, and interfacing with Sigma vendors.

Responsibilities

Evaluate alerts and sub-optimal conditions using reporting tools and escalate to the appropriate Consultant.
Provide daily inspection of upcoming expiry items and communicate with appropriate Consultants.
Complete client infrastructure management tasks based on predefined schedules.
Visually inspect server patch status, backups, logs, anti-virus, email, and hardware.
Provide automated remote monitoring of backups, ping status, disk space, etc.
Unpack, patch, and test new client computers (workstations and laptops) under Consultant direction and following client-specific procedures.
Install various software applications, including Microsoft Office, if required.
Deliver, install, and test computers, peripherals, and other devices as directed by Consultant.
Take ownership for resolving Tier 1 and Tier 2 support requests, including virus scans/removals, password resets, and device problems.
Ensure equipment and parts are well organized, identified, and easily accessible.
Enter tickets for time spent on both client and Sigma (internal) work.
Seek assistance from sponsoring Consultant for client problems and escalate if unable to resolve quickly.

Requirements

Prior experience handling multiple customers at an IT consultancy or MSP is a significant advantage.
Familiarity with modern operating systems.
Basic knowledge of networking and security concepts.
Comfortable handling computer hardware, including adding RAM and replacing components.
Capable of basic problem identification/escalation and providing basic technical support.
Physically capable of moving computer hardware.
Strong desire to build skill-set through self-directed education and coursework leading to desirable certifications.
Aspiration to become a full-time Sigma consultant.
Must reside in Austin, TX, or the surrounding area to accommodate client onsite visits.

Skills

Remote access technologies (VPN and RDS)
Windows Server
Active Directory
File Systems and Shares
Printers
Mac and Windows Client Operating Systems
Basic networking concepts (DNS, DHCP, NAT, subnets)
Microsoft 365 and Related Technologies – Exchange Online, SharePoint, Teams
Mobile devices (iOS, Android)

Location

Austin, TX

Work Type

Onsite
Client Onsite Visits

Experience Level

Associate

Benefits

Medical, dental, and vision insurance
Life insurance
Long-term disability
Paid vacation
Paid holidays
SIMPLE IRA for eligible employees
Stocked snack bar
Company-sponsored outings
Fitness center onsite