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About the Role

Manage technology infrastructures for multiple clients across various industries, supporting and maintaining servers, desktops, firewalls, network equipment, and software applications. Seeking a detail-oriented, self-motivated individual with excellent communication skills to provide outstanding client service.

Responsibilities

• Deploy complex solutions involving Exchange, VMWare, and Windows Server.
• Coordinate internal and external resources and vendors.
• Build new network and server environments.
• Manage, maintain, and upgrade existing servers, networks, and desktops.
• Maintain healthy working relationships with multiple customers, manage expectations, and communicate status updates.
• Understand customer business processes and goals, recommending technology solutions.
• Solve complex technical problems including software deployments, server/desktop hardware issues, and software problems.

Requirements

• Bachelor's degree or 2-3 years of IT management experience.
• Minimum 1 year as a network/system administrator, IT manager, or IT consultant.
• Prior experience handling multiple customers at an IT consultancy or MSP is a plus.
• Knowledge of common business operating systems and applications, including Windows, Windows Server, and Office.
• Solid understanding of network technology and related concepts (LAN/WAN, TCP/IP, DNS, DHCP, VPN, SMTP, etc.).
• Strong interpersonal communication skills, both written and verbal.
• Ability to interface professionally with customer executives and employees.
• Ability to see problems through to resolution and communicate progress and results to customers.

Skills

• Microsoft Exchange
• VMware
• Hyper-V
• Remote Desktop Services
• Windows Server
• SQL Server
• Firewalls (Fortinet, Palo Alto, etc.)
• Active Directory
• Group Policy
• Client Operating Systems
• Networking
• Microsoft Azure
• Office 365
• Amazon Web Services (AWS)

Location

• Austin

Work Type

• Full-time

Experience Level

• Minimum 1 year as a network/system administrator, IT manager, or IT consultant
• 2-3 years of IT management experience

Education Level

• Bachelor's degree

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Long-term disability
• Paid vacation
• Paid holidays
• Simple IRA for eligible employees
• Stocked Snack Bar
• Company-sponsored outings
• Fitness center onsite

About the Company

• Sigma Information Group, Inc. has been providing the highest level of technology services to clients in Austin and throughout the US since 2000.
• We provide a variety of technical solutions for small and medium-sized businesses including managed IT services, project management, managed cloud services, backup and disaster recovery solutions, and web and application development.
• The Sigma team consists of intelligent and motivated individuals from a variety of backgrounds that each contribute equally to the success of the company.
• System Administrators at Sigma are excellent problem solvers with a unique ability to explain technical details to non-technical customers.
• Our customers expect a high level of service and professionalism and our administrators ensure that they receive it while managing realistic expectations.