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About the Role
The Community Experience Specialist is responsible for executing tasks related to audience recruitment, rewards, incentives, member engagement, and audience operations/administration, supporting Audience Experience Strategists or Managers. This role may manage a small book of business.
Responsibilities
- Support audience recruitment, onboarding, and ongoing engagement activities.
- Execute scalable tasks related to audience recruitment, rewards, incentives, engagement and member satisfaction using the Fuel Cycle platform.
- Monitor community activity and flag engagement opportunities or risks.
- Execute audience-related tasks and deliverables assigned by Audience Experience Strategists or Managers.
- Coordinate across internal teams to ensure projects meet timelines and quality standards.
- Provide support for campaigns, surveys, and events within audience communities.
- Own the audience experience for a designated vertical’s set of customer accounts.
- Manages the bulk of customer management task execution on the Fuel Cycle technology.
- Communicate project updates, timelines, and best practices to clients clearly and professionally.
- Collaborate with Strategists to provide recommendations on audience engagement and satisfaction.
- Review and test deliverables to ensure high-quality outputs.
- Maintain accurate records and documentation of audience activities and client communication.
- Demonstrate Fuel Cyle Platform knowledge and account specific functions.
Requirements
- Bachelor’s degree in a relevant field.
- 1-2 years managing audience experience or an equivalent role in a B2B customer-facing capacity.
- Detail-oriented team members with an eye towards execution and efficiency.
- Strong team player with excellent collaboration skills.
- Strong multi-tasker with excellent prioritization skills.
- Focused on high-quality customer service and deliverables.
- Proficient in data analysis and reporting.
- Excellent verbal and written communication skills.
- Can handle diverse audience needs and challenges.
- Effective at addressing complex audience experience issues.
- Understands audience perspectives and needs.
- Manages multiple accounts efficiently.
- Experience in Microsoft Office, Asana is preferred but not required.
Skills
- Project Coordination
- Written & Verbal Communication
- Technology Proficiency
- Analytical Skills
- Process Execution
- Quality Assurance
- Client Service Orientation
- Problem-Solving
- Detail-Oriented
- Collaborative
- Curious & Eager to Learn
- Empathy
- Organizational Skills
Location
- New York, NY
Work Type
- Onsite
Experience Level
- 1-2 years
Education Level
- Bachelor's degree
Salary/Compensations
- $65,000 - $75,000
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision insurance plans
- 401(k) with Company Match
- Equity Purchase Option
- Flexible Work Schedule
- Generous Time Off: 15 vacation days and 7 sick days per year, 12 company holidays, 4 floating holidays/recharge days
- Paid Parental Leave
- Monthly Internet & Phone Stipend
- Wellness & Lifestyle Perks: Rightway, Headspace, Peloton
- Team Connection Perks: Weekly community lunches, refreshments, and snacks at LA & NY headquarters, Pet-friendly office environments
About the Company
- Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights — fast, flexible, and fully integrated.
- As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale.
- With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed.
- Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact.
- Whether you’re based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you’ll help shape the future of decision intelligence for some of the world’s most iconic brands.
Equal Opportunity
- At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture.
- We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement.
- Our selection processes and career pathways are designed to be fair, transparent, and free from bias.
- We value the unique perspectives and contributions of each team member, knowing that this diverse range of experiences strengthens our team.
- Fuel Cycle stands firmly against discrimination based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.
- Fuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA).
- We will provide reasonable accommodations for qualified applicants and employees with disabilities, as needed, to enable them to perform the essential functions of their job and participate in the application and interview process.
- If you require accommodations during any part of the application process, please contact us at hr@fuelcycle.com to discuss your needs.