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About the Role
Corridor is seeking a Customer Success Lead to manage customer relationships and build the foundation of the Customer Success function. This hands-on role involves developing playbooks and processes while working directly with customers and collaborating with internal teams.
Responsibilities
- Build trusted relationships with security, engineering, and technical leaders, acting as a strategic partner.
- Lead customer onboarding, adoption, ongoing engagement, renewals, and expansion.
- Monitor customer health, identify risks and opportunities, and drive successful outcomes.
- Translate customer feedback and challenges into actionable insights for Product, Sales, and the broader team.
- Foster customer advocacy, identify references, and drive expansion opportunities.
- Partner with the Head of Customer Success to enhance the customer journey, playbooks, and processes.
- Test and document effective strategies to ensure scalability.
Requirements
- Experience managing B2B customers through onboarding, adoption, renewal, and expansion.
- Experience with technical products, ideally cybersecurity, developer tools, infrastructure, or AI.
- Strong track record of building customer relationships and driving measurable outcomes.
- Comfortable working in an early-stage environment and helping build processes from scratch.
Skills
- Customer Success
- Account Management
- Solutions Engineering
- Relationship Building
- Commercial Acumen
- Technical Curiosity
- Communication
- Organization
- Proactiveness
Location
- South Beach, San Francisco
Work Type
- Hybrid
Experience Level
- 4-8+ years
About the Company
- Software development is becoming autonomous, and Corridor is leading the way in secure development.
- Corridor provides security solutions for software factories, securing self-building software at all autonomy levels.
- The company prevents vulnerabilities as agents write code and guides teams on safe shipping decisions.
- Corridor is a small, talented team led by experienced security leaders.
- The company is backed by Conviction with a $25M Series A led by Felicis.
- Customers include ElevenLabs, Lovable, Mercor, and Langchain.
Equal Opportunity
- Corridor is an equal opportunity employer.
- We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other characteristic protected by applicable law.