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About the Role

Provide excellent customer service, handle complex CSR duties with independent judgment, and manage risk by adhering to policies and procedures. Drive a positive customer experience by consistently identifying, assessing, managing, monitoring, and reporting risks.

Responsibilities

• Deepen customer relationships by listening to needs and guiding them to appropriate financial solutions.
• Provide follow-up on customer inquiries and resolve issues.
• Maintain open and clear communication with customers.
• Ensure customer business confidentiality.
• Adhere to the Bancorp Code of Business Conduct and Ethics and related policies.
• Collaborate with the Financial Center Manager on monthly cash counts.
• Partner with the Financial Center Manager to gather and report monthly FCA requests.
• Perform daily office responsibilities to ensure efficient operation.
• Maintain a balancing record in line with policy, identifying and correcting outages.
• Stay updated on bank policies and financial center procedures.
• Demonstrate sound judgment in decision-making according to established guidelines.
• Assist in training newly hired Customer Service Representatives.
• Identify customer needs during interactions and outreach, referring them to Bankers and business partners.
• Maintain knowledge of retail products and services.
• Utilize appropriate tools for tracking referrals.
• Perform other duties as assigned.

Requirements

• High school diploma/GED.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to work with the public and adhere to dress code guidelines.
• Ability to interact comfortably and confidently with the public.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Act as a leader and resource for customers and the platform team.
• Demonstrate company core values: work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Flexibility in scheduling.

Skills

• Customer service
• Risk management
• Financial services
• Communication
• Problem-solving
• Decision-making
• Leadership

Location

• Columbus, Ohio 43214

Work Type

• Full-Time

Experience Level

• Not specified

Education Level

• High school diploma/GED

Salary/Compensations

• The base salary is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Benefits

• Comprehensive benefits
• Differentiated compensation offerings
• Programs designed to support individual needs encompassing physical, financial, emotional and social well-being.

About the Company

• Make banking a Fifth Third better®.
• We connect great people to great opportunities.
• Discover a career in banking at Fifth Third Bank.
• At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other.
• Fifth Third Bank, National Association has an engaged and inclusive culture.

Equal Opportunity

• Fifth Third Bank, National Association is proud to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.