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About the Role

Serve as the Voice of the Customer for the Automated Finance portfolio, influencing product strategy, roadmap prioritization, commercialization, and customer adoption by integrating customer needs, feedback, market dynamics, and competitive intelligence. Act as a liaison between various internal teams to translate customer feedback into actionable product requirements and drive market awareness and adoption.

Responsibilities

Act as the primary Voice of the Customer across BillerIQ, Agentic Insights, GetPaid, and the broader Treasury/ Capital Markets portfolios.
Establish formal customer feedback programs including advisory boards, executive councils, user groups, customer interviews, QBRs, and partner forums.
Translate customer pain points, implementation challenges, operational friction, and market opportunities into prioritized product requirements.
Develop business cases for new capabilities, enhancements, integrations, and platform investments.
Provide product teams with direct visibility into customer feedback, adoption trends, implementation challenges, and evolving market requirements.
Work with partnership team to ensure messaging is aligned to revenue and transactional growth.
Partner with Product Marketing to improve product awareness, positioning, messaging, and customer education.
Develop customer-facing narratives that translate product investments into tangible business outcomes.
Lead market feedback loops that validate positioning, messaging, pricing, packaging, and go-to-market strategies.
Support creation of sales enablement materials, competitive battlecards, customer success stories, product launch communications, and banking partner enablement content.
Drive product visibility through advisory boards, user groups, conferences, webinars, and executive briefings.
Serve as critical stakeholder for banks and resellers inside the business – cross-functional leadership of partner managers and CSMs.
Own product adoption and client success strategies across the portfolio.
Identify underutilized capabilities and work with Product and Marketing to increase feature adoption.
Drive expansion opportunities through education, enablement, and value realization programs.
Establish product health metrics, adoption dashboards, and customer maturity models.
Maintain product-centric, executive relationships with key banking partners and strategic customers.
Lead partner advisory forums and strategic planning discussions.
Serve as executive sponsor for critical client escalations and retention initiatives.
Drive alignment between customer requirements and Automated Finance product strategy.
Monitor industry trends, competitive offerings, regulatory changes, and evolving customer needs.
Provide market intelligence to Product and Executive Leadership teams.
Identify emerging opportunities for AI, analytics, workflow automation, and platform expansion.
Work with Product and Marketing teams to ensure Automated Finance products remain differentiated and competitive.
Lead strategic initiatives requiring coordination across Product, Sales, Technology, Marketing, Support, and Operations.
Support major transformational initiatives, customer migrations, and strategic partnerships.
Drive executive communication and stakeholder alignment on strategic priorities.
Coordinate customer communications related to significant business and product initiatives.

Requirements

Strategic product experience in capital markets, banking, and/or fintech with a proven track record of driving customer-led product strategy, increasing product adoption, and improving client retention.
Experience prioritizing investments based on customer demand, business value, and market opportunity.
Experience working with sales, customer success, and commercial teams to drive revenue retention and expansion.
Strong understanding of SaaS, fintech, banking, payments, or capital markets business models and associated revenue drivers.
Bachelor's degree in business, finance, marketing, communications, or a related field, or equivalent experience.
If a conditional offer of employment is made, a drug test will be required.
All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Skills

Product Strategy
Customer Insight
Product Marketing
Market Readiness
Customer Adoption
Commercialization
Banking Partnerships
Strategic Partner Leadership
Innovation
Competitive Intelligence
Executive Program Leadership
SaaS
Fintech
Banking
Payments
Capital Markets

Location

Work Type

Full-time

Experience Level

Strategic product experience

Education Level

Bachelor's degree in business, finance, marketing, communications, or a related field, or equivalent experience

Salary/Compensations

$187,270.00 - $318,360.00

Benefits

A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits

About the Company

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities.
A career at FIS is more than just a job. It’s the change to shape the future of fintech.
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Equal Opportunity

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here