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About the Role

Group Retirement Services (GRS) Administration supports a wide range of group products. In this role, you will support accurate record-keeping and reporting for GRS customers while delivering a high standard of service. You will become proficient in the Group Pension Administration System (GPAS) and GRS processes, applying technical skills to solve problems and support customers. This role is ideal for a customer-focused, detail-oriented professional who enjoys working in a fast-paced environment and building strong relationships.

Responsibilities

Administer and maintain group saving plan and member records within GPAS, ensuring the accuracy of data updates, financial transactions, and reporting outputs.
Serve as a primary point of contact for inquiries, managing phone and email communications with members, plan administrators, advisors, and brokers in a timely and professional manner.
Manage and prioritize a defined block of business, ensuring service standards and turnaround times are consistently met.
Build and sustain effective working relationships with internal and external stakeholders to support service delivery and client satisfaction.
Investigate and resolve complex and sensitive issues with accuracy, discretion, and adherence to established service expectations.
Execute daily plan administration activities, including contribution processing, investment fund changes, member benefit payments, and routine reporting.
Provide ongoing support to advisors, consultants and plan administrators, ensuring efficient resolution of requests and operational needs.

Requirements

Applies advanced analytical and strategic thinking to evaluate complex issues and drive effective, process-aligned solutions.
Builds and maintains trusted relationships with internal and external partners, including senior leadership.
Communicates with clarity, confidence, and professionalism across all levels of the organization.
Operates with a high degree of accountability, contributing both independently and as a collaborative team member.
Fosters a positive, results-driven team environment and supports organizational objectives.
Delivers high-quality results in a fast-paced, deadline-driven environment.
Demonstrates strong organizational discipline and the ability to oversee multiple initiatives simultaneously.
Navigates change effectively, demonstrating flexibility and resilience in evolving environments.
Leverages advanced Microsoft Office tools, Word, Outlook, Excel, to analyze data and support business insights.
Demonstrates knowledge of investment and retirement products, group retirement services operations, and regulatory frameworks to support compliant and effective service delivery.
Bilingual proficiency in English and French is a strong asset.
Willingness to complete CEBS Fundamental Courses.
Reliability Status security clearance is required.

Skills

Microsoft Office
Word
Outlook
Excel
Analytical thinking
Strategic thinking
Relationship building
Communication
Accountability
Teamwork
Problem solving
Organizational skills
Adaptability
Resilience
Investment products knowledge
Retirement products knowledge
Group retirement services operations knowledge
Regulatory frameworks knowledge

Location

Hybrid

Work Type

Permanent
Full Time

Salary/Compensations

$50,900 - $76,400 annually

Benefits

Career Development opportunities
Access to industry-leading learning programs
Up to $2,000 annually towards education reimbursement
Flexible health and dental benefits
$5,000 mental health benefit
Volunteer day
Company-matching pension plan
Share ownership program
Additional investment options
Employee recognition programs
Service milestone celebrations
Employee discounts
Employee Resource Groups (ERGs)
Mentorship programs
Social clubs and events

About the Company

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.

Equal Opportunity

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.