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About the Role

HSB is seeking an experienced Claims Adjuster in downtown Toronto. The ideal candidate is client-focused, self-driven, and uses technical expertise to promptly and helpfully resolve equipment breakdown claims. This role involves acting as a key HSB liaison to strengthen claims capabilities and client experiences.

Responsibilities

• Full-cycle claims handling, from First Notice of Loss to final settlement and payment.
• Advise the insured on claims-related issues, providing prompt service and quality.
• Appoint and lead experts to support claim investigations.
• Negotiate settlements and resolve claims.
• Interact with insureds and client companies to provide advice and guidance for effective claim resolution.

Requirements

• 3-5 years of experience in commercial property or equipment breakdown claims.
• Exceptional negotiation skills, combined with excellent customer service and relationship-building abilities.
• Strong analytical thinking and the ability to exercise sound judgment.
• Excellent communication, presentation, and negotiation skills.
• Ability to work both independently and collaboratively within a team.
• Proficient in Microsoft Office and claims management databases.

Skills

• Technical credentials and/or a strong understanding of equipment breakdown are considered an asset
• Bilingual proficiency in French and English is a valuable asset.

Location

• Toronto

Work Type

• Hybrid

Experience Level

• 3-5 years

Education Level

• Post-secondary education preferred
• University degree and/or CIP designation (completed or in progress)

Salary/Compensations

• $89000 - $104000 per year

Benefits

• An engaging and collaborative environment that promotes continuous learning and development
• A hybrid work environment that combines weekly in-office and remote days
• A great compensation package including an annual company bonus
• Competitive company-paid flexible health and dental benefits, starting on your first day
• Flexible dollars provided by the company to put towards a Health Spending Account and/or Wellness Spending Account
• Wellness program with tools and resources supporting your mental, physical, and financial wellbeing
• Participation in the DC Pension Plan with a progressive employer contribution scale based on tenure
• Optional company match in the RRSP plan
• Generous time off including vacation, personal days, unplanned time, Statutory Holidays and company-wide early closure half-days
• Learning and development programs and resources, including unlimited access to LinkedIn Learning, Education Assistance Program, and reimbursement for professional fees
• Employee Referral Program and Recognition Program

About the Company

• HSB Canada, part of Munich Re, is Canada's premier engineering-driven specialty insurer and provider of inspection, engineering and technology services that set the standard for excellence in the market.
• Our constantly evolving offerings lead the market in cyber, equipment breakdown, renewable energy, technology services, engineering-based risk management and inspection services.
• We bring technical expertise to help our clients stay ahead of complex, emerging and technology-based risks.
• We dare to think big, and we are continuously innovating on behalf of our clients.
• We recognize Diversity, Inclusion, and Belonging as key priorities and a culture that welcomes different thoughts and opinions.
• HSB is much more! It’s insurance. Engineering. Technology.

Equal Opportunity

• HSB Canada is committed to providing a work environment that is inclusive and free of employment barriers and discrimination.
• Accommodation will be made for qualified applicants with a disability throughout the recruitment process.
• We do not use AI in our recruitment process - applications are reviewed by our team to ensure a fair and personalized experience.