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About the Role

The Disaster Recovery Manager is responsible for establishing, implementing, and governing AEP's enterprise Disaster Recovery (DR) program. This role develops and maintains recovery policy, standards, governance processes, training, testing, and assurance activities to ensure technology recovery capabilities align with business continuity requirements and enterprise risk tolerance. This position serves as the enterprise accountability for DR governance and drives implementation of a centralized program across Technology, Cybersecurity, Business Units, Operational Technology, and third-party service providers.

Responsibilities

Establish, implement, and maintain AEP's enterprise Disaster Recovery program, including governance framework, policies, standards, procedures, operating model, roles, accountability, control objectives, recovery tiers, and minimum expectations for technology recovery readiness.
Set and govern standards for technology-related Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs), service recovery requirements, business criticality alignment, and periodic validation of recovery objectives.
Partner with Technology, Cybersecurity, Business Units, Operational Technology, Enterprise Architecture, Third-Party Risk, Procurement, and operational stakeholders to align recovery capabilities with critical business services, business continuity needs, and enterprise risk tolerance.
Integrate DR requirements into system design, architecture reviews, application onboarding, cloud adoption, technology lifecycle management, dependency mapping, ServiceNow/CMDB data governance, and change processes.
Establish governance and minimum resilience requirements for cloud services, SaaS providers, managed service providers, and third-party technology vendors supporting critical business functions.
Manage integration of crown jewel, critical data, and cyber resilience requirements into enterprise DR standards, testing and assurance activities.
Develop and oversee the enterprise DR testing, validation, and assurance strategy, including test scope, frequency, success criteria, pass/fail expectations, scenario design, lessons learned, evidence retention, after-action reporting, and corrective action management.
Coordinate with Cybersecurity and Technology teams to incorporate ransomware, data corruption, cyber recovery, immutable backup, clean-room recovery, and forensic evidence considerations into recovery standards and exercises.
Manage KPIs, KRIs, executive dashboards, and reporting mechanisms to communicate DR readiness, program maturity, risks, gaps, exceptions, corrective actions, and audit/regulatory commitments.
Define and govern enterprise DR training standards, role-based readiness expectations, curriculum requirements, and governance controls to ensure training content aligns with DR policy, testing strategy, exercise outcomes, audit findings, and program maturity needs, while partnering with the designated training team for delivery and completion management.

Requirements

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Business, Risk Management, Emergency Management, Engineering, or related field, or equivalent combination of education, certifications, and relevant experience.
Minimum 8-10+ years of progressive experience in Disaster Recovery, Business Continuity, Technology Resilience, Operational Resilience, Cyber Recovery, Technology Risk, IT Operations, Infrastructure, Cloud, or related disciplines, including demonstrated experience leading enterprise-scale, cross-functional programs, governance initiatives, recovery-readiness activities, or teams across technology, cybersecurity, business, risk, compliance, and third-party stakeholders.
Utility industry and NERC CIP familiarity
ServiceNow/CMDB experience
Cloud/SaaS resilience experience
Audit remediation or regulatory compliance experience
Certifications such as CBCP, MBCP, MBCI, CDRE, CISM, CISSP, CRISC, PMP, ITIL, or equivalent.

Skills

Disaster Recovery
Business Continuity
Technology Resilience
Operational Resilience
Cyber Recovery
Technology Risk
IT Operations
Infrastructure
Cloud
ServiceNow/CMDB
NERC CIP
Ransomware recovery
Data corruption recovery
Immutable backup
Clean-room recovery
Forensic evidence
KPI management
KRI management
Executive dashboards
Reporting
Training standards development
Role-based readiness
Curriculum development

Location

Remote

Work Type

Sedentary Work

Experience Level

8-10+ years

Education Level

Bachelor's degree

Salary/Compensations

$136,539.00 - $177,503.00

About the Company

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Equal Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.