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About the Role

This entry-level role is designed for motivated individuals with strong learning ability and potential to grow quickly. The position focuses on supporting Customer Service operations, including invoicing, customer communications, and order processing, with a clear path to becoming a Customer Service Representative within 12 months.

Responsibilities

• Support day-to-day Customer Service operations to ensure accurate and efficient order processing.
• Complete invoicing and related order-processing activities.
• Support month-end order and invoicing requirements, including follow-up on outstanding items.
• Prepare and send routine customer communications, including delay notices, shipment updates, and requests for information.
• Monitor open items and follow up with internal teams to ensure orders progress.
• Maintain accurate customer, order, and delivery information within Dempsey systems.
• Assist with operational reports, trackers, documentation, and recurring Customer Service activities.
• Provide additional support during periods of high volume, special projects, or changing business needs.
• Work closely with Customer Service, Supply Chain, Warehousing, Pricing, and Sales to resolve routine order and customer requirements.
• Learn how inventory, pricing, purchasing, warehousing, and transportation impact customer orders.
• Recognize and proactively obtain missing or unclear information to advance work.
• Support process improvements to reduce manual effort and enhance service consistency.
• Independently manage customer orders and resolve routine issues.
• Coordinate customer requirements across internal teams.
• Take ownership of customer relationships and account activity.
• Manage a portfolio of Food Division customer accounts as a Customer Service Representative.

Requirements

• College diploma, university degree, or certificate in Business, Communications, Supply Chain, Operations, or a related discipline.
• Previous part-time/seasonal work experience in retail, manufacturing, distribution, hospitality, customer service, or another operational environment is considered an asset.
• Proficient with Microsoft Office, including Excel and Outlook.
• Familiarity with business systems is an asset.
• Clear and professional written and verbal communication in English.
• Must be legally authorized to work in Canada on an ongoing basis.
• Dempsey is unable to provide immigration or work permit sponsorship.

Skills

• Strong learning ability
• Good judgment
• Attention to detail
• Microsoft Office proficiency
• Excel proficiency
• Outlook proficiency
• Business systems familiarity
• Clear written communication
• Clear verbal communication
• Relationship building
• Confident communication
• Responsive service

Location

• Canada

Work Type

• Full-time

Experience Level

• Entry-level

Education Level

• College diploma
• University degree
• Certificate in Business, Communications, Supply Chain, Operations, or related discipline

About the Company

• Dempsey is looking for a capable, motivated individual to join our Customer Care & Service Delivery team.