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About the Role

Join AWIN, a premier network of 23 luxury automobile dealerships and 3 collision centers in the Greater Toronto Area. Our AWIN Advanced Auto Body Centre is seeking a Customer Service Representative to join their team.

Responsibilities

• Communicate with callers professionally, friendly, and efficiently.
• Minimize caller hold times.
• Take detailed messages, including caller's name, company, time, and message content.
• Communicate messages to appropriate parties promptly.
• Provide basic information to callers with general inquiries.
• Prepare and update customer files.
• Obtain customer's written approval on all repair orders.
• Close repair orders.
• Wear personal protective equipment when entering the shop.
• Perform clerical, administrative, and other assigned duties.

Requirements

• High school diploma or equivalent.
• Valid Ontario G Driver's License.
• Clear Driver's Abstract.
• Experience working in a Body Shop.
• Ability to effectively manage time, meet deadlines, and complete tasks.
• Proven organizational skills.
• Excellent customer service skills (written and verbal).
• Ability to work in a team and independently.
• Sound understanding of all automotive functionalities.
• Experience using Mitchell on Demand, Audatex, and MS Office.
• Ability to speak clearly on the telephone and convey professionalism.
• Ability to convey messages to employees clearly and quickly.
• Passion, motivation, focus, and leadership skills.
• Results-focused approach.
• Team player.
• Strong communication skills (written and verbal).
• Ability to influence, negotiate, and mediate effectively.
• Strong attention to detail.
• Ability to maintain confidentiality and professionalism.
• Excellent interpersonal and team-building skills.
• Strong time management and organizational skills.
• Honest, courteous, and able to demonstrate strong work ethics.
• Driven and able to work with minimum supervision.

Skills

• Customer Service
• Communication (Written and Verbal)
• Time Management
• Organizational Skills
• Mitchell on Demand
• Audatex
• MS Office

Location

• Ajax, Ontario

Work Type

• Full-time

Experience Level

• Experience working in a Body Shop

Education Level

• High school diploma or equivalent

Salary/Compensations

• $40,000 - $60,000 per year

Benefits

• Excellent Group Benefits package
• Group RRSP Contribution program
• Boot and tool allowance
• Work/life balance including flexible shifts
• Training and support programs
• Tuition reimbursement program
• Corporate support
• Mentorship and development
• Unlimited career opportunities within our automotive group

About the Company

• AWIN is a premier network of 23 luxury automobile dealerships and 3 state-of-the-art collision centers in the Greater Toronto Area.
• The company values its customers and employees and is invested in principles for success.
• We value doing business with integrity and adhere to the highest ethical standards.

Equal Opportunity

• AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).
• This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications. These tools do not make final decisions. All applicant information and results are reviewed by human employees before any selection decisions are made.