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About the Role
The Sales Lead acts as a role model and Floor Leader on Duty, providing direction to team members and focusing on achieving store sales goals while modeling Experience First® behaviors. When not acting as Floor Leader, the Sales Lead functions as a Bear Builder.
Responsibilities
- Be a role model to others in providing exceptional Guest service to ensure a memorable experience
- Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals
- Model Experience First behaviors
- Provide feedback to the management team regarding performance and compliance issues
- Provide exceptional Guest service by actively engaging with Guests, using the Experience First Make Behaviors
- Create a warm and inclusive atmosphere for Guests, fostering positive interactions, and guaranteeing that each Guest leaves satisfied with their experience
- Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all Guests
- Display strong team commitment, being dependable, engaged, and helpful
Requirements
- High school diploma or GED equivalent
- Availability to work 15-25 hours per week
- Ability to work a flexible retail schedule, including days, evenings, weekends and holidays
- Ability to sit, stand, and move around for duration of shift
- Work environments include indoor/outdoor malls, strip centers, and other retail locations
- Lift > 25 pounds
Skills
- Exceptional Guest service
- Team guidance and support
- Sales goal achievement
- Experience First behaviors
- Feedback provision
- Creating a warm and inclusive atmosphere
- Operational excellence
- Brand standards adherence
- Team commitment
- Decision-making
- Judgment
- Execution
- Creating an Experience First culture
- Goal achievement
- Operational standards execution
- Stakeholder feedback
Location
- Indoor/outdoor malls
- Strip centers
- Other retail locations
Work Type
- Full-time
- Part-time
Experience Level
- Associate's (or higher) degree in business, management, or a related field
Education Level
- High school diploma or GED equivalent
- Associate's (or higher) degree in business, management, or a related field
Salary/Compensations
- $18.74-$18.99/Hour
About the Company
- Build-A-Bear store associate experience