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About the Role

The Recovery Engagement Specialist at the RESET Center plays a vital role in creating a safe, calm, and supportive environment for community members under the influence of alcohol and/or other drugs. This role supports individuals through the sobering process, performs basic monitoring, documents participant status, fosters trust and engagement, and ensures participant comfort, hydration, and safety.

Responsibilities

• Take participant vital signs as delegated per protocol.
• Monitor participants throughout the sobering process, ensuring adherence to guidelines and general well-being.
• Respond promptly to participant needs and requests with empathy, patience, and excellent customer service.
• Provide snacks, hydration, blankets, and other comfort measures to support safe sobering.
• Observe participant behavior and condition, completing required observation logs, rounds, and milieu documentation accurately and in real time.
• Identify escalating or unsafe behavior and promptly notify supervisory or clinical team members.
• Engage participants in supportive, compassionate, and non-judgmental ways, with respect for their individual experience and autonomy.
• Leverage personal or lived experience (where comfortable) to build trust, foster rapport, and demonstrate understanding of recovery and harm reduction pathways.
• Support safety and calm tone within the center through trauma-informed communication and de-escalation techniques.
• Assist with environmental cleanliness and sanitation, ensuring all spaces are organized, hygienic, and supportive of a dignified participant experience.
• Work collaboratively with other team members—including health workers, safety monitors, peers, and supervisors—to maintain an orderly, non-judgmental environment.
• Participate in ongoing training and development opportunities, including: Motivational interviewing, Effects of alcohol and other substances, Trauma-informed service delivery, Crisis and de-escalation practices, Customer service and team-based care.
• Maintain proficiency with evolving program protocols and standards of care.

Requirements

• High School Diploma or equivalent
• At least one year of personal recovery
• Experience working with diverse populations including: Individuals experiencing substance use and intoxication, People living with homelessness or housing instability, Individuals impacted by the criminal legal system, People experiencing mental health crises
• Familiarity with: Harm reduction, Restorative and recovery-oriented practice, Trauma-informed care
• Lived experience with substance use, recovery, homelessness, or incarceration is highly valued and actively welcomed
• Must obtain Overdose Prevention and Narcan Administration training within 30 days of hire
• Basic computer literacy, including the ability to document in an electronic health record (EHR)
• Ability to obtain and accurately record vital signs
• Strong attention to detail and ability to complete documentation in a timely manner
• Ability to successfully complete Basic Life Support (BLS) certification during the first week of employment
• All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment
• Possess at least two (2) of the following: Current Basic Life Support (BLS) certification, Alcohol & Other Drug (AOD) Certification and 2 years’ experience working in crisis, detox, or treatment environments, Crisis De-Escalation Training certification, Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), Emergency or field-based work experience

Skills

• Trauma-informed communication
• De-escalation techniques
• Motivational interviewing
• Effects of alcohol and other substances
• Trauma-informed service delivery
• Crisis and de-escalation practices
• Customer service
• Team-based care
• Harm reduction
• Restorative and recovery-oriented practice
• Basic computer literacy
• Vital signs recording
• Documentation
• Attention to detail

Location

• San Francisco

Work Type

• Full-time

Experience Level

• 1 year of personal recovery
• 2 years’ experience working in crisis, detox, or treatment environments (preferred)

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $23—$27.09 USD

Benefits

• Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• Company paid Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care, dependent care, and commuter benefits)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually
• 12 recognized company holidays
• Company-paid parental leave
• Employee Assistance Program
• Auto-enrolled in 401k Plan after 90 days

About the Company

• Connections Health Solutions is a mission-driven organization focused on redefining behavioral health crisis care.
• We provide immediate-access behavioral health crisis care that stabilizes, supports, and connects people to the resources they need to continue their recovery.
• Founded by emergency room psychiatrists, our physician-led, data-driven model is backed by more than 15 years of crisis care expertise.
• Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice.
• The RESET Center, located in San Francisco’s South of Market neighborhood, provides an alternative destination for individuals who are found to be publicly intoxicated (due to alcohol and/or drugs) and would otherwise be transported to the emergency department or jail.
• In collaboration and partnership with local law enforcement and public health agencies, the RESET Center aims to effectively divert intoxicated individuals away from the criminal justice and/or healthcare systems.
• Connections Health Solutions is proud to be a Second Chance Employer.

Equal Opportunity

• Connections Health Solutions is an Equal Opportunity Employer.
• We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, gender identity, national origin, age, disability, veteran status, sexual orientation, or any other protected characteristic.
• Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
• We are committed to creating an inclusive and welcoming environment for all employees and applicants.