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About the Role

Join ResProp Management at an exciting time as we take over the management of a new apartment community in South Austin. This role offers a great opportunity to play a key part in establishing a strong team, building resident relationships, and setting the tone for the community's future.

Responsibilities

• Serve as a leader for leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals.
• Maintain resident ledgers, including posting rent payments and issuing charges, concessions, and final account statements.
• Initiate lease violations, late rent notices, and evictions as needed.
• Assist Property Manager with Accounting Month End.
• Assist with the leasing process from tour to move-in, including closing the sale, completing lease documents, and inspecting apartments to ensure an excellent resident move-in experience.
• Understand the value of property features as they relate to prospective resident needs.
• Support occupancy and retention goals by following up with potential and current residents.
• Build relationships with residents through courteous and timely responses to needs and concerns.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests promptly and taking appropriate action to resolve service issues.
• Collaborate with teammates to plan and organize resident events.
• Train and develop teammates, including providing on-the-job training to leasing consultants and scheduling company training.
• Visually inspect and prepare the entire property daily for cleanliness, including office, models, compactor, vacants, curb appeal, and amenity areas.
• Inspect and touch up model and vacant units.
• Maintain a clean work area and office.
• Manage in-house bad debt collections.
• Assist in managing the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
• Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate fees, and processing the disposition according to procedures and legal requirements.

Requirements

• At least one year of leasing experience in residential property management.
• Ability to work a varied schedule including weekends and holidays as required.
• Cheerful attitude and focus on customer service.
• Strong written and verbal communication skills.
• Tech savvy, with the ability to learn and work with property management applications.
• Proficiency in sales, leasing, closing, delinquency management, and renewal management.
• Must pass a background check and reference check prior to the first day to verify employment eligibility.

Skills

• Sales
• Leasing
• Closing
• Delinquency Management
• Renewal Management
• Customer Service
• Communication

Location

• South Austin

Work Type

• Full-time

Experience Level

• 1+ year experience

Education Level

• Bachelor's degree preferred

Benefits

• Competitive salary
• Medical, Dental, & Vision Benefits
• 401(k) retirement plan
• Competitive Paid Time Off
• Discounted rent at any properties owned by ResProp Management
• Opportunities for Profit Sharing

About the Company

• ResProp Management helps people find apartment homes and builds communities.
• We are a multi-family property management company serving people, community residents, and owners.
• Founded in 2010, we have grown to over 20,000 units and continue to grow daily.
• Our success is attributed to our focus on servant leadership and commitment to hiring top talent from innovative companies.