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About the Role

The Retail Event Operations Associate is responsible for front-line event setup, executing logistics for retail infrastructure at live events, and ensuring operational excellence throughout the fan experience. This role supports the full lifecycle of event retail, from merchandise setup and stocking to sales transactions and breakdown, while maintaining professionalism and customer service.

Responsibilities

• Collaborate with the onsite Retail Event Management Team to ensure all directives are executed efficiently and the retail environment meets Fanatics' standards.
• Support fellow team members during setup, breakdown, and sales operations.
• Build and maintain effective working relationships with team members.
• Deliver an exceptional, fan-first experience by maintaining the highest standards of professionalism and customer service.
• Engage warmly and effectively with fans and guests, creating an exciting and welcoming retail environment.
• Handle sales transactions accurately using the Fanatics Point of Sale (POS) system.
• Respond to guest and partner needs with a willingness to exceed expectations.
• Adapt quickly to a fast-paced, continuously changing event environment, independently identifying and resolving operational challenges.
• Contribute ideas to improve the organization, cleanliness, and overall effectiveness of the retail setup.
• Bring curiosity and a self-motivated approach to learning Fanatics' systems, processes, and tools.
• Assist with the loading and unloading of merchandise trucks, stocking of merchandise, and organization of supplies and equipment.
• Maintain the sales floor and stockroom to Fanatics' standards, ensuring the retail environment is neat, organized, clean, and fully stocked.
• Demonstrate regular and consistent attendance and punctuality.
• Perform additional responsibilities as assigned by the Retail Event Management Team.

Requirements

• Must be a minimum of 18 years of age.
• Experience working in a venue, retail, or merchandise environment.
• Ability to thrive in a high-energy, event-based setting.
• Strong customer service skills with a friendly, self-motivated demeanor.
• Genuine enthusiasm for meeting new people in an exciting environment.
• Ability to work independently and responsibly, as well as collaboratively as part of a team.
• Basic math proficiency, including the ability to accurately count change and balance a cash bank.
• Strong communication skills with the ability to interact effectively with supervisors, team members, and guests.
• Physical ability to assist with loading and unloading merchandise trucks, stocking merchandise, and performing setup and breakdown tasks.

Skills

• Customer service
• Basic math
• Communication

Location

• On-site

Work Type

• Event-based

About the Company

• Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide.
• Fanatics Commerce operates more than 900 e-commerce sites and has a global omnichannel presence across digital, in-venue, and retail, reaching fans in over 180 countries.
• Fanatics is building a leading global digital sports platform, igniting the passions of global sports fans and maximizing the presence and reach for its hundreds of sports partners globally.
• The company offers products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming.
• Fanatics has an established database of over 100 million global sports fans and a global partner network with approximately 900 sports properties.
• Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods.
• Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide.