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About the Role
Serve as the liaison between the customer and technician, ensuring clear communication regarding vehicle service and repair needs.
Responsibilities
- Prepare repair orders by describing symptoms, problems, and causes, and entering them into the service database.
- Provide clients with accurate repair/maintenance cost estimates and secure authorization.
- Describe symptoms, problems, and causes discovered, as well as services required, and enter RO into service database system.
Requirements
- High School Diploma or Equivalent.
- Minimum of 2 years of experience in a Customer Service position.
- Automotive Knowledge Required.
- Quality Focus, Productivity, and Product Solving.
- Strong Teamwork, Communication Skills and multitasking.
- Outgoing personality with experience in developing relationships.
- Ability to work in a fast-paced environment, be organized, and manage time efficiently.
- Must have a valid driver's license.
Skills
- Customer Service
- Automotive Knowledge
- Quality Focus
- Productivity
- Problem Solving
- Teamwork
- Communication Skills
- Multitasking
- Relationship Building
- Time Management
Location
- San Francisco Bay Area
Work Type
- Full-time
Experience Level
- 2+ years of Customer Service experience
Education Level
- High School Diploma or Equivalent
Salary/Compensations
- Highly competitive pay based on skills/experience
Benefits
- Group Health Plan (Medical, Dental, Vision)
- Voluntary Insurance
- Employer Assistance Program
- Flexible Spending Account Plan
- Paid Holidays
- Paid Time Off
- 401K Retirement Plan
About the Company
- Mercedes-Benz of San Francisco has been in the automotive industry for over 60 years.
- We are proud to serve the San Francisco Bay Area with a brand that is recognized as the standard in high quality, reliability, luxury, and value.
Equal Opportunity
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.