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About the Role

The Billing Compliance Specialist is responsible for assisting in all phases of client intake and billing requirements. This role requires strong attention to detail, time management, technical skills, and interpersonal abilities, with a preference for prior experience in a professional services environment.

Responsibilities

• Manage client billing compliance requirements, including accrual deadlines, billing guidelines, estimates, budgets, purchase order numbers, tax forms, banking information, and other client-specific requirements within applicable accounting systems and eBilling platforms.
• Coordinate end-to-end onboarding for new clients and support the migration of existing clients to new eBilling platforms, ensuring accurate setup, alignment with client requirements, and seamless integration across firm systems.
• Liaise with internal stakeholders, clients, and external vendors to obtain matter access, purchase order details, provide tax documentation, banking information, and other billing-related requirements needed to support timely and accurate setup for billing.
• Maintain accurate client and matter billing information in the accounting system and eBilling platforms to support compliance with client guidelines and a smooth billing experience.
• Review NBI requests, assess the requirements, and assign work to appropriate team members within prescribed service level agreements.
• Oversee the team’s general mailbox by monitoring incoming requests, redirecting inquiries to the appropriate team members, and supporting timely follow-up on billing compliance matters.
• Prepare weekly status reports summarizing matter access metrics, and key operational updates for leadership.
• Maintain and update operational procedures, training materials, and client-specific documentation to promote consistency, compliance, and knowledge retention across the team.
• Communicate effectively with peers, management, lawyers, billers, assistants, clients, and external contacts to resolve accrual, onboarding or matter access related issues and support operational objectives.
• Identify opportunities to improve billing compliance processes, enhance data accuracy, and contribute to projects or additional tasks as assigned.
• Assist with projects or additional tasks as assigned by Manager.

Requirements

• College Diploma or University Degree specializing in a business discipline.
• Minimum of three years of relevant experience.
• Prior work experience in finance / billing / project management function within the legal or professional services industry is preferred.
• An equivalent combination of education, training and experience may be acceptable.
• Background and reference checks, including a criminal record check, credit check, and employment and educational verifications, are conditional for employment.

Skills

• Intermediate to advanced level Excel proficiency, including PivotTables and XLOOKUP formulas.
• Exceptional attention to detail and accuracy with numerical data, while maintaining efficiency.
• Fast learner with ability to perform effectively in a fast-paced, dynamic environment, adapting seamlessly to shifting priorities and workloads.
• Provide outstanding service to both internal and external clients by collaborating directly with clients, partners, billers, assistants, and key stakeholders to ensure the successful completion of essential operational tasks critical to the firm’s financial performance.
• Basic knowledge of SQL, Power BI would be an asset but not required.
• Experience with Ebilling systems such as Legal Tracker, CounselLink, TyMetrix, or similar platforms.
• Experience with Accounting system, Aderant or Elite.
• Comfort with synthesizing large data sets, sourced from differing systems.
• Excellent communication skills, able to clearly convey insights both verbally and in writing to audiences with diverse subject matter expertise.
• Proactive, positive mindset with a focus on continuous innovation and process improvement.
• A compliance and procedural mindset is required.

Location

• Toronto
• Montréal
• Ottawa
• Vancouver
• Calgary
• New York

Work Type

• Hybrid
• Primarily in the office
• Flexibility to work remotely up to 2 days per week

Experience Level

• Minimum of three years of relevant experience

Education Level

• College Diploma or University Degree specializing in a business discipline

Salary/Compensations

• $60,000-75,000 annually

About the Company

• Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms.
• Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.
• Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena.
• Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas.
• Osler is a dynamic and exciting place to further your career or carve out a new path.

Equal Opportunity

• Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures.
• Accommodations are available upon request for candidates in all phases of the selection process.