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About the Role
Provide valuable support to Heavy Equipment Technicians and product support staff through top technical expertise on the Caterpillar Product Line.
Responsibilities
- Model safe, environmentally sound, and healthy work behaviors.
- Provide technical support to field service teams, technicians, and customers using external research and Caterpillar’s Product Support.
- Utilize Toromont and Cat on-line systems for research and reporting.
- Manage timely responses to technical inquiries from service, parts, and sales departments.
- Stay current on product line changes and communicate market and product issues and updates to Caterpillar and Toromont Cat divisions.
- Act as a liaison between Toromont and Cat's engineering and product groups for technical support.
- Prepare and conduct presentations for sales, service, and factory technical communication meetings.
- Actively participate in product problem management and continuous product improvement programs/meetings.
- Travel to assist Product Support Sales Representatives (PSSR) and Branches as required.
- Periodically provide technical seminars, small training sessions, and create technical documentation.
Requirements
- Prior experience in EPG, Heavy Equipment, or Truck and Coach industries with a focus on Power Systems.
- Minimum of 5 years Commercial and Industrial Field Service experience diagnosing, troubleshooting, and repairing Commercial Engines and Power Generation equipment.
- Experience with Cat 3500 Series engines.
- Highly safety conscious.
- Strong technical aptitude with solid knowledge of products and services supported by Toromont Cat.
- Knowledge of and ability to conduct failure analysis is an asset.
- Excellent communication, interpersonal, analytical, problem-solving, organizational, and time management skills.
- Results-driven with solid business acumen and customer-centricity, with a proven commitment to deliver internal and external service excellence.
- Continuous Improvement mindset, self-motivated, and collaborative team player able to work with a sense of urgency to meet deadlines.
- Adaptable and able to address competing and multiple priorities by planning effective strategies and remaining current on market conditions.
- Highly computer literate with proficiencies in Microsoft Applications.
- Experience with Cat systems/DBS/SIS would be highly beneficial.
- Willing and able to travel and work outside regular business hours as required.
- A valid Passport and Driver’s License with a current clean Driver's Abstract.
- Fluency in French is considered an asset.
Skills
- Technical Expertise
- Research
- Reporting
- Communication
- Interpersonal Skills
- Analytical Skills
- Problem Solving
- Organizational Skills
- Time Management
- Business Acumen
- Customer Service
- Computer Literacy
- Microsoft Applications
Location
- Multiple locations across Eastern Canada
Work Type
- Full Time
- Permanent
Experience Level
- Minimum of 5 years Commercial and Industrial Field Service experience
Salary/Compensations
- $83,000.00 to $93,000.00
Benefits
- Competitive total rewards including wages, benefits, and premiums (as eligible)
About the Company
- With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed.
- At Toromont Cat, work is built around people's strengths, our products, technology, and an outstanding customer experience.
- Through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers!
- When you join our team, you become a member of the Toromont family. Your success is our success!
Equal Opportunity
- Our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.