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About the Role
Lead, organize, and manage business operations for the global Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. This role is crucial in a dynamic, high-growth global business environment.
Responsibilities
- Lead, organize, and manage business operations for the global Sales function.
- Handle executive-level special projects.
- Work collaboratively and cross-functionally with other global functions and business teams.
- Lead and drive operational aspects of the function, including global budget management, operational dashboards, and monitoring and measurement of communications activities.
- Work directly with global sales leadership teams to drive special projects, organizational development, and strategy.
- Track KPIs and work with leadership team to ensure successful outcomes.
- Work closely with the broader sales leadership team and other company executives to ensure alignment of strategies, objectives, and activities.
- Manage special projects and events as needed.
- Ensure best practice implementation and operational excellence across the entire function.
- Drive consistent communications of priorities, activities, and results to the team and relevant company stakeholders.
- Support presentation and reporting needs for the Sales function.
- Collaborate with the leadership team to develop annual objectives and coordinate organization-wide goals.
- Report quarterly accomplishments.
- Help support and lead the purpose and culture of the team and company.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 10+ years relevant work experience.
- Prior experience in operational roles, including project and budget management.
- Demonstrated track record delivering business and organizational outcomes.
- Superb leadership and influencing skills.
- Ability to work collaboratively and cross-functionally.
- Excellent people management skills and experience.
- Ability to build strong, diverse, high-performing teams.
- Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups.
- Passion for and demonstrated success understanding and fulfilling internal or external customer needs.
- Problem-solver, entrepreneurial mindset.
- Sharp business judgment, ability to see "big picture" and to prioritize.
- Executive presence, strong verbal and written communication.
- Ability to manage change and ambiguity with an action-orientation/drive.
- Must thrive in a dynamic global environment.
- High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results.
Skills
- AI integration
- Project management
- Budget management
- Operational dashboards
- Communications
- KPI tracking
- Organizational development
- Strategy development
- Presentation skills
- Reporting
- Team leadership
- Influencing
- Cross-functional collaboration
- People management
- Team building
- Conflict resolution
- Customer needs fulfillment
- Problem-solving
- Entrepreneurial mindset
- Business judgment
- Change management
- Ambiguity management
- Execution skills
Location
- AMS - North America and Canada
Work Type
- Flexible
- Remote
- Regular
Experience Level
- 10+ years relevant work experience
Salary/Compensations
- $184,100 - $322,200
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans
- Flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
About the Company
- ServiceNow is the AI control tower for business reinvention.
- Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
- We're building an AI-native culture where technology and talent are unstoppable together.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.