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About the Role

As an Assistant General Manager, you will lead and drive the daily operations of your location, fostering an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story. You will oversee all hourly and salaried team members and be responsible for all administrative and leadership functions to ensure a smooth operation.

Responsibilities

Lead day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales
Act as the business owner for the airport, responsible for driving overall execution to achieve KPIs & metrics
Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on CLEAR objectives related to security, service, and sales
Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story
Performance manage salaried and hourly team members by evaluating performance on an ongoing basis with the ability to have tough conversations
Build stakeholder relationships with TSA, airline and airport partners; support needs &/or inquiries in a timely manner, escalating to a higher level as necessary
Manage labor to ensure highest utility, and oversight of payroll and scheduling
Spend at least 80% of time on the floor in a customer-facing environment at the airport

Requirements

At least 5 years of leadership experience in a high volume, fast-paced, and customer-facing environment (i.e. retail, restaurants, hospitality, rental cars)
Self-motivated, positive, and possess a passion for fostering a great sense of teamwork
Prior experience managing both salaried and hourly employees is a must
High standards, excellent interpersonal and communication skills, and committed to training, mentoring, and motivating your team
Excellent leadership and organizational skills, and ability to manage multiple priorities and influence others in an ever-changing environment
Indefatigable in achieving individual and team goals and desire to grow and develop in career
Experience reviewing and reporting on KPIs on a regular basis
Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
Required to successfully complete a government background investigation

Skills

Leadership
Operations Management
Customer Service
Sales
Team Development
Performance Management
Stakeholder Relationship Management
Labor Management
Payroll
Scheduling
Interpersonal Skills
Communication Skills
Organizational Skills
Mentoring
Motivation
KPI Reporting

Location

Airport

Work Type

Full-time

Experience Level

5 years of leadership experience

Salary/Compensations

$85,000 - $125,000 / year

Benefits

Competitive compensation structure with base and target bonus
3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service
10 company-paid holidays
$100 monthly wellness stipend for health and fitness-related expenses
401k Retirement Plan with company match
Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance
Company-paid disability and life insurance
Family Planning benefits through KindBody
Paid Parental Leave
Family, Military & Bereavement Leave Program
Emotional Well Being Assistance
Ongoing training & development programs
Free CLEAR memberships for you and one other
Discounted membership for three friends

About the Company

CLEAR is building THE secure identity company of the future.
Our mission is to make experiences safer and easier—physically and digitally.
With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel.
Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

Equal Opportunity

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.