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About the Role

The Customer Relationship Contact Centre (CRCC) Representative responds to telephone inquiries from Canadian Tire Bank Triangle MasterCard members, driving an exceptional customer experience. This role requires the ability to adapt to a fast-paced and changing environment, handling various customer inquiries related to credit card usage, statements, and marketing programs.

Responsibilities

• Protect the integrity and security of customer account information
• Apply technical/product/process knowledge within varied situations
• Shape a positive customer perception of Canadian Tire
• Build customer confidence in our ability to provide service
• Maintain accurate customer information
• Develop effective relationships to contribute to a positive work environment
• Understand and service customer needs - "owns the moment"
• Look for ways and apply new ideas to keep Customers for Life
• Take opportunity to provide customers with relevant products & services
• Take responsibility for continuous learning and development

Requirements

• Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc.
• Demonstrated active listening, professional verbal communication skills
• Demonstrated aptitude to learn and support with basic browser-based functions
• Reference Check
• Credit Checks
• Criminal Background Check
• Sanctions & PEP Screening

Skills

• Bilingual (French and English)
• Excellent verbal and written communication skills
• Superior problem solving abilities
• Solid decision making skills
• Active listening skills
• Computer knowledge and experience
• Demonstrated passion for driving an exceptional customer experience

Location

• Ontario

Work Type

• Part-time
• Full-time

Experience Level

• Minimum one year of customer service experience

Salary/Compensations

• $22.82 starting wage
• Annual salary review process

Benefits

• Comprehensive benefits and retirement programs
• Performance incentives
• Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities
• Product discounts

About the Company

• At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Equal Opportunity

• We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
• We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.