Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This is a commercially focused GTM Operations role supporting Heidi’s UK and European markets. You’ll report to the Head of GTM Operations and work closely with leaders across Sales, Customer Success, Marketing and Finance, as well as our central Analytics and GTM Engineering teams. Your job is to turn commercial direction into an operating model the region can actually use. When leaders agree how we should forecast, segment accounts, organise territories or manage the customer lifecycle, you’ll build the models, processes, reporting and tooling that make it work day to day. Doing that well means working beyond the CRM. You’ll use HubSpot, Databricks and Omni to bring together commercial and product data, pressure-test assumptions and turn what you find into better decisions and processes. This role suits someone who enjoys both sides of GTM Operations: working through commercial problems with leaders, then doing the hands-on work to make the solution stick.

Responsibilities

• Turn commercial plans into working operations, partnering with the Head of GTM Operations and regional leaders to operationalise decisions on segmentation, territories, coverage, capacity, quotas and commissions.
• Build models, processes and operating cadences that allow teams to execute commercial plans consistently.
• Connect the full customer lifecycle by building and improving processes between Marketing, Sales and Customer Success, from lead management and pipeline creation through onboarding, adoption, renewal and expansion.
• Clarify ownership and handoffs, ensuring each team has the necessary information from others.
• Strengthen commercial execution by improving pipeline inspection, revenue forecasting, and understanding customer health, retention, and growth.
• Help embed methodologies such as MEDDIC into team operations, driving adoption of introduced changes.
• Use data to support commercial decisions by querying datasets in Databricks, building reporting in Omni, and connecting CRM, product, and commercial data to understand performance.
• Build recurring reporting for the region, investigate issues, and explain changes and suggested actions.
• Keep the GTM engine running by maintaining HubSpot and the regional GTM stack, including pipelines, routing, workflows, reporting, and data quality.
• Resolve issues quickly and partner with central teams for global fixes.

Requirements

• Hands-on GTM Operations, Revenue Operations, or Sales Operations experience with practical experience in forecasting, territory and quota planning, lifecycle management, and CRM workflows.
• Strong commercial judgment with the ability to reason across Marketing, Sales, and Customer Success, understand acquisition, conversion, adoption, retention, and expansion drivers, and distinguish actionable insights from data points.
• Confident with data, including writing SQL, navigating a data warehouse like Databricks, and working with a BI tool like Omni.
• Ability to interrogate existing datasets, validate output, and translate results into clear recommendations.
• A strong, credible operator capable of turning agreed commercial approaches into workable models, processes, or system changes.
• Clear communication skills, ability to challenge assumptions with evidence, and drive adoption of changes.
• A practical, tool-fluent systems thinker understanding the interaction between process, data, tooling, and team behavior.
• Confidence in HubSpot and experience with tools such as Clay, Gong, outbound platforms, enrichment providers, and CPQ/CLM systems, or the ability to become productive in them quickly.

Skills

• GTM Operations
• Revenue Operations
• Sales Operations
• Forecasting
• Territory Planning
• Quota Planning
• Lifecycle Management
• CRM Workflows
• Commercial Judgement
• SQL
• Databricks
• Omni
• HubSpot
• MEDDIC

Location

• UK
• Europe

Work Type

• Hybrid
• 3 days in the office

Experience Level

• We care more about the ownership and judgement you’ve developed than a fixed number of years.

Benefits

• Equity from day one
• Comprehensive private medical and dental cover through Bupa
• 24/7 mental health, coaching and wellbeing support through Sonder
• £100/month Healthy Heidi’s stipend
• Global parental leave (26 weeks paid for primary carers, 18 weeks for secondary carers)
• Fertility support (£7,000 one-off payment)
• Learning & development (£700 per year for courses, books, memberships, conferences)
• Home office budget of £500 one-off
• Recharge days after major milestones and busy periods
• Work from anywhere for up to 4 weeks per year
• Clinical leave (10 days per year for eligible clinical roles)

About the Company

• We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner.
• Our clinical AI products have absorbed the administrative chaos of 73 million patient visits.
• We support over 2.5 million patient sessions a week across 190+ countries.
• Our mission is to double the world’s healthcare capacity and strengthen the human connection at its heart.
• We found product-market fit with a freemium medical scribe that clinicians love.
• We are building something way bigger than ourselves.
• We build for the next decade, not next quarter.
• Our targets are outrageous on purpose.
• We lead, don't wait.
• We follow the evidence and trust the patient.
• We pursue truth relentlessly.
• We own the outcome.
• We ship, measure, go again.
• We are precise at pace, not reckless.
• We live in clinicians' reality.
• We build for exhausted humans.
• We are a team focused on real-world impact over imaginary valuations and glossy PR.
• We live and breathe the challenges of modern health systems and are laser-focused on exacting the change we’d like to see.
• We are medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like.
• True A-players progress extremely fast here.
• The nature of the scale-up game is demanding, but we value sustainable performance and mental health.
• We operate on outcomes > inputs, not process theatre.
• We hold ourselves to a higher standard because healthcare demands it.
• The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.

Equal Opportunity

• Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives.
• Our strength is in our differences.
• We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.