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About the Role

The Installation Technician is responsible for assisting with the installation, assembly, inspection, and basic maintenance of commercial food equipment. This role supports installation projects by uncrating, moving, positioning, and assembling equipment, as well as ensuring proper operation under supervision. The Installation Technician will also be responsible for driving service and delivery vehicles to transport equipment safely to job sites using lift-gates.

Responsibilities

Assist with the installation, assembly, inspection, and basic maintenance of commercial food equipment
Uncrate, move, and position equipment safely at customer sites
Inspect equipment to ensure proper operation and report issues as needed
Drive service and delivery trucks to deliver or pick up equipment using lift-gate systems
Assist Service Technicians and Branch employees with installation and service activities
Support customers by providing courteous service and addressing basic questions or concerns
Follow all safety guidelines, company policies, and procedures
Manage expense reports and travel-related documentation as required
Maintain tools, equipment, and vehicle appearance
Work flexible hours, including overtime, extended driving days, and travel as needed
Demonstrate willingness to develop skills toward a future Service/Repair Technician role

Requirements

High School diploma, GED, or equivalent experience
1–2 years of experience in a related field
Ability to work safely with mechanical and electrical equipment
Basic knowledge of welding, hydraulics, and/or electrical systems
Basic understanding of mechanical troubleshooting
Basic plumbing and soldering knowledge
Basic knowledge of CO₂ and Freon systems
Familiarity with safely moving tools and equipment
Strong customer service skills, including resolving customer concerns
Ability to manage expense reports and travel-related documentation
Willingness to grow into a Service/Repair Technician role
Bilingual (Spanish) skills are a plus
Valid driver’s license with an acceptable driving record
Ability to read and interpret standard service manuals, mechanical diagrams
Sustains understanding of parts stocking and identification methods, practices, and procedures
Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions)
Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel
Ability to read and understand safety guidelines of the business
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality
Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced
Demonstrates a comprehensive knowledge of company products and services
Completes required safety training
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame
Demonstrated ability to communicate orally with individuals from within and outside the organization
Demonstrates crisis/conflict resolution skills
Ability to self-motivate and take direction from senior technicians and management
Thrives in multi-tasking environment and can adjust priorities quickly
Lift up to 75 lbs with or without assistance
Climb up to 10 ft with an A-frame ladder
Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
Extensive walking 3-5 miles / day
Extensive driving 5-6 hours/day
Kneel, squat, bend, push/pull
Move in different positions to accomplish tasks in various environments including tight and confined spaces
Operate motor vehicles or heavy equipment
Operate machinery and/or power tools

Skills

Mechanical troubleshooting
Plumbing
Soldering
CO₂ systems
Freon systems
Customer service
Expense report management
Travel documentation
Technical skills
Analytical skills
Math skills
Microsoft Office Suite (Word, Excel)
Safety guidelines
Communication skills
Time management
Crisis resolution
Conflict resolution
Self-motivation
Multitasking

Location

Troy, Ohio

Work Type

Full-time
Travel

Experience Level

1-2 years

Education Level

High School diploma or equivalent

About the Company

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries.
The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems.
ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures.
The company was incorporated in 2001 and is based in Troy, Ohio.
ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.

Equal Opportunity

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.