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About the Role
The Sales Order & Procurement Administrator provides accurate and efficient administrative support across the full order cycle, from processing customer sales and hire orders to procuring necessary equipment, consumables, and services. This role is central to maintaining smooth workflow and data flow between sales, warehouse, technical, and finance teams.
Responsibilities
- Respond to customer inquiries and monitor group mailboxes.
- Process customer sales orders accurately and promptly within company systems.
- Prepare quotations, order confirmations, and invoices, ensuring correct pricing and terms.
- Act as a point of contact for customers regarding order status, equipment availability, lead times, and delivery.
- Coordinate with the warehouse and logistics team on dispatch, delivery scheduling, and booking-in of returns.
- Maintain accurate order, contract, and customer account records.
- Raise, issue, and track purchase orders to suppliers in line with company authorization procedures.
- Source equipment, spares, consumables, and services; obtain and compare quotations; recommend suppliers based on cost, lead time, and reliability.
- Monitor stock levels against reorder points and support inventory replenishment.
- Chase outstanding deliveries, resolve shortages or discrepancies, and manage day-to-day supplier queries.
- Maintain supplier records and support the negotiation and review of supplier terms.
- Match purchase orders, delivery notes, and supplier invoices (three-way matching) and resolve any mismatches.
- Support the finance team with queries relating to orders, invoices, and supplier statements.
- Maintain accurate product, pricing, and supplier data within company systems.
- Provide general administrative support to the sales and operations functions as required.
Requirements
- Demonstrable experience in order processing, purchasing, or procurement administration.
- Strong IT skills, including confident use of order-management or ERP systems and Microsoft Office (particularly Excel).
- High level of accuracy and attention to detail.
- Excellent communication and customer-service skills, both written and verbal.
- Well organized, able to prioritize and manage a varied workload under deadlines.
- A proactive, problem-solving approach and the ability to work as part of a team.
Skills
- Order processing
- Purchasing
- Procurement administration
- IT skills
- Order-management systems
- ERP systems
- Microsoft Office
- Excel
- Accuracy
- Attention to detail
- Communication skills
- Customer-service skills
- Organization
- Prioritization
- Workload management
- Problem-solving
- Teamwork
Experience Level
- Commensurate with experience
Education Level
- A relevant procurement or business administration qualification (e.g. CIPS) is desirable.
Salary/Compensations
- £26,000 – £30,000 pa
About the Company
- Autograph Sound is a leading provider of professional audio and audio-visual solutions, serving theatre, live events, broadcast, corporate and permanent-install markets.