Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role is responsible for leading the design and execution of Global Markets Claims MI & reporting, aligning with enterprise standards and transforming raw claims data into actionable intelligence for leadership. The position involves translating complex datasets into concise, decision-ready insights, supporting senior leadership forums, and ensuring accurate, timely, and controlled reporting across various London Market platforms.

Responsibilities

Lead the design and execution of Global Markets Claims MI & reporting aligned to enterprise standards and governance frameworks.
Develop and prioritise reporting strategies that transform raw claims data into actionable intelligence for Global Markets Claims leadership.
Align Global Markets reporting outputs with enterprise MI frameworks, ensuring consistency while meeting market-specific needs.
Support the Global Head of MI in delivering a unified global claims performance narrative.
Translate complex London Market claims datasets into concise, decision-ready insights for senior Global Markets stakeholders.
Provide forward-looking analysis including claims trends, thematic insights and emerging risk indicators.
Deliver performance commentary aligned to portfolio management, underwriting cycles and reserving insights.
Support senior leadership forums with Global Markets-specific insights and performance narratives.
Own delivery of Global Markets claims reporting aligned to Lloyd’s Claims Management Principles and market data requirements.
Ensure accurate, timely and controlled reporting across Lloyd’s and London Market platforms (including CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft and related systems).
Deliver regulatory and market reporting including: Lloyd’s data calls and performance returns, Market benchmarking and peer analysis, Compliance and audit-related reporting outputs.
Partner with Compliance and QA functions in London and across the Enterprise to ensure adherence to regulatory expectations and audit readiness.
Support remediation and continuous improvement of market-facing reporting outputs and data quality issues.
Apply enterprise MI governance standards across Global Markets reporting.
Ensure KPI definitions, data consistency and version control align with global frameworks.
Establish robust oversight of data quality, with clear ownership and escalation paths.
Work closely with Data & Analytics to improve data mapping, structure and usability across Global Markets claims datasets.
Develop and maintain KPI frameworks specific to Global Markets Claims performance.
Conduct deep-dive analysis into claims trends, large losses and portfolio segments to identify root causes and improvement opportunities.
Integrate claims data with underwriting and portfolio metrics to support cycle management and strategic decision-making.
Drive continuous improvement initiatives to enhance operational efficiency and reporting effectiveness.
Partner with Data & Analytics to enhance reporting capabilities, automation and visualization.
Leverage Power BI and other tools to deliver intuitive, user-centric dashboards and insights.
Support ongoing data transformation initiatives impacting Global Markets claims reporting.
Ensure reporting solutions are scalable, sustainable and aligned to enterprise architecture.
Collaborate cross-functionally with Claims, Compliance, Legal, Actuarial and Operations teams.
Act as a key interface between Global Markets Claims and enterprise MI & Insights.
Design and deliver training and communication to improve stakeholder understanding and use of MI outputs.
Support Claims Shared Services initiatives to enhance service delivery and reporting maturity.
Manage Global Markets claims performance MI & Insights (weekly, monthly and quarterly).
Manage Lloyd’s and London Market reporting (CRS, Insights as required Hub, market data submissions).
Manage large loss, complex claim and event-driven reporting.
Provide portfolio and cycle management insights for Global Markets Claims.
Manage regulatory returns, compliance reporting and audit support.
Manage operational performance, QA and compliance metrics (in alignment with London leadership).
Manage data quality, control and remediation reporting.
Contribute to enterprise claims MI outputs where Global Markets data is required.
Manage Global Markets DCA MI & Insights (weekly, monthly, and quarterly).

Requirements

Proven experience within a Lloyd’s / London Market insurer, with strong specialty claims exposure.
Deep understanding of London Market systems and processes (CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft, etc.).
Strong knowledge of Lloyd’s Claims Management Principles, reporting standards and regulatory expectations.
Advanced experience with business analytics and visualization tools (Power BI, Excel, etc.).
Exceptional analytical capability with experience handling complex, multi-source datasets.
Demonstrated ability to create and deliver actionable management insights.
Experience integrating claims data with underwriting, actuarial and portfolio metrics.
Strong stakeholder management and communication skills, including senior leadership engagement.
Experience operating in a matrixed, global environment with dual reporting lines.
Ability to influence, challenge and support decision-making through data-driven insights.
Strong problem-solving, organizational and prioritisation skills.

Skills

Lloyd’s / London Market insurance
Specialty claims
London Market systems and processes (CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft)
Lloyd’s Claims Management Principles
Reporting standards
Regulatory expectations
Business analytics
Visualization tools (Power BI, Excel)
Data analysis
Management insights
Data integration (claims, underwriting, actuarial, portfolio)
Stakeholder management
Communication
Influencing
Problem-solving
Organization
Prioritization

Location

London
Dublin

Work Type

Hybrid (2-3 days in office)

About the Company

AXIS Capital is a trusted global provider of specialty lines insurance and reinsurance.
We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders.
We proudly maintain an entrepreneurial, disciplined and ethical corporate culture.
As a member of AXIS, you join a team that is among the best in the industry.
At AXIS, we believe that we are only as strong as our people.
We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves.
This means that we bring our whole selves to work.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.